Configure how long the BlackBerry Enterprise Transporter waits for the Microsoft SQL Server to process commands

When you try to move user accounts to a destination domain, the BlackBerry Enterprise Transporter for Microsoft Office 365 sends commands to the Microsoft SQL Server to process. By default, the BlackBerry Enterprise Transporter waits for a timeout period of 30 seconds for the Microsoft SQL Server to process a command and return a response. If the timeout period expires and the BlackBerry Enterprise Transporter has not received a response, the tool stops waiting for a response and considers the command to be failed.

You can configure how long you want the BlackBerry Enterprise Transporter to wait for the Microsoft SQL Server to process a command and return a response. You can change the timeout period to any value between 30 and 300 seconds.

  1. On the computer that hosts the BlackBerry Enterprise Transporter, navigate to <drive>:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server Resource Kit\BlackBerry Enterprise Transporter for Microsoft Office 365.
  2. In a text editor, open the EnterpriseTransporter.exe.config file. If your computer's operating system uses UAC and does not permit you to modify the configuration file at this location, open the virtualized copy of the EnterpriseTransporter.exe.config file in the application data folder for the current user (for example, <drive>\Users\<user_name>\AppData\Local\VirtualStore\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server Resource Kit).
  3. In the <appSettings> section, type the following information: <add key="sqlCommandTimeout" value="<timeout_value>"/>, where <timeout_value> is the number of seconds that you want the tool to wait for the Microsoft SQL Server to process commands and return responses.
  4. Save and close the EnterpriseTransporter.exe.config file.
Restart the BlackBerry Enterprise Transporter.


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