Installation and Configuration Guide

BlackBerry Manuals & Help  >  Administrator Documentation  >  BlackBerry Device Service  >  Installation Guide BlackBerry Resource Kit for the BlackBerry Device Service - 6.2

System requirements: BlackBerry Enterprise Service 10 Log Monitoring Tool

Item

Requirement

Operating system
Any of the following 32-bit operating systems:
  • Windows 7
  • Windows Server 2008
  • Windows Server 2003 R2 SP2
  • Windows Server 2003 R2
  • Windows Server 2003 SP1 or later
  • Windows XP Professional SP2
Any of the following 64-bit operating systems:
  • Windows 7
  • Windows Server 2008 R2
  • Windows Server 2008
  • Windows Server 2003 SP1 or later
  • Windows Server 2003

Compatibility

The following environments have been fully tested and are recommended for use with the tool:

  • BlackBerry Device Service 6.0 or later

The following environments have been partially tested and are supported for use with the tool:

  • BlackBerry Enterprise Server 5.0.3 or later for Microsoft Exchange
  • BlackBerry Enterprise Server 5.0.3 or later for IBM Lotus Domino
  • BlackBerry Enterprise Server 5.0.4 or later for Novell GroupWise
  • BlackBerry Enterprise Server Express 5.0.3 or later for Microsoft Exchange
  • BlackBerry Enterprise Server Express 5.0.3 or later for IBM Lotus Domino

The following environments are not supported for use with the tool:

  • BlackBerry Enterprise Server 5.0.2 or earlier for Microsoft Exchange
  • BlackBerry Enterprise Server 5.0.2 or earlier for IBM Lotus Domino
  • BlackBerry Enterprise Server 5.0.1 or earlier for Novell GroupWise
  • BlackBerry Enterprise Server Express 5.0.2 or earlier for Microsoft Exchange
  • BlackBerry Enterprise Server Express 5.0.2 or earlier for IBM Lotus Domino

Computer that hosts the BlackBerry Device Service

You must run the BlackBerry Enterprise Service 10 Log Monitoring Tool on the computer that hosts the BlackBerry Device Service.

Log files

The BlackBerry Enterprise Service 10 Log Monitoring Tool can monitor only one log file at a time.

This document assumes that you are using the tools in the BlackBerry Resource Kit for the BlackBerry Device Service to manage, maintain, and troubleshoot a BlackBerry Device Service environment. If you want to use the tools in the BlackBerry Resource Kit for the BlackBerry Device Service with the BlackBerry Enterprise Server or BlackBerry Enterprise Server Express, visit www.blackberry.com/go/serverdocs to see the documentation for the appropriate version of the BlackBerry Enterprise Server Resource Kit.


Next topic: Unsupported environments
Previous topic: System requirements: BlackBerry IT Policy Import and Export Tool

Was this information helpful? Send us your comments.