Installation and Configuration Guide

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System requirements: BlackBerry Enterprise Service 10 User Administration Tool

Item

Requirement

Operating system
Any of the following 32-bit operating systems:
  • Windows 7
  • Windows Server 2008
  • Windows Server 2003 R2 SP2
  • Windows Server 2003 R2
  • Windows Server 2003 SP1 or later
  • Windows XP Professional SP2
Any of the following 64-bit operating systems:
  • Windows 7
  • Windows Server 2008 R2
  • Windows Server 2008
  • Windows Server 2003 SP1 or later
  • Windows Server 2003

Compatibility

The following environments have been fully tested and are recommended for use with the tool:

  • BlackBerry Device Service 6.0 or later
  • BlackBerry Enterprise Server 5.0.3 or later for Microsoft Exchange
  • BlackBerry Enterprise Server 5.0.3 or later for IBM Lotus Domino
  • BlackBerry Enterprise Server 5.0.4 or later for Novell GroupWise

The following environments have been partially tested and are supported for use with the tool:

  • BlackBerry Enterprise Server Express 5.0.3 or later for Microsoft Exchange
  • BlackBerry Enterprise Server Express 5.0.3 or later for IBM Lotus Domino

The following environments are not supported for use with the tool:

  • BlackBerry Enterprise Server 5.0.2 or earlier for Microsoft Exchange
  • BlackBerry Enterprise Server 5.0.2 or earlier for IBM Lotus Domino
  • BlackBerry Enterprise Server 5.0.1 or earlier for Novell GroupWise
  • BlackBerry Enterprise Server Express 5.0.2 or earlier for Microsoft Exchange
  • BlackBerry Enterprise Server Express 5.0.2 or earlier for IBM Lotus Domino
BlackBerry Administration Service

The BlackBerry Enterprise Service 10 User Administration Tool must be able to connect to the BlackBerry Administration Service.

Memory

At least 2 GB of memory

Browser

Windows Internet Explorer 6.0 or later with language preferences configured to display encoded webpages.

Running the BlackBerry Enterprise Service 10 User Administration Tool from a remote computer

Running the BlackBerry Enterprise Service 10 User Administration Tool from a remote computer using the UNC path is not supported. If you did not run the setup application for the tool on the computer, the computer might not have the security requirements to run the tool.

This document assumes that you are using the tools in the BlackBerry Resource Kit for the BlackBerry Device Service to manage, maintain, and troubleshoot a BlackBerry Device Service environment. If you want to use the tools in the BlackBerry Resource Kit for the BlackBerry Device Service with the BlackBerry Enterprise Server or BlackBerry Enterprise Server Express, visit www.blackberry.com/go/serverdocs to see the documentation for the appropriate version of the BlackBerry Enterprise Server Resource Kit.


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