No BlackBerry groups to display. Please check the configuration.

Description

This message appears when the BlackBerry Directory Sync Tool cannot connect to an MDM domain using the information that you specified.

Possible solution

Perform any of the following actions:

• Verify that the login information that you specified for the administrator account is correct.
• Verify that the administrator account has the required permissions (see the System requirements).
• Verify that the information that you specified for an MDM domain is correct.
• Verify that groups exist in the MDM domain.
• Verify that the BlackBerry Device Service that you are trying to connect to is running.
• Verify that the administrator account exists in each MDM domain that you want the tool to connect to.