Search for user accounts that are not associated with the same BlackBerry Device Service as their devices
You can use the BlackBerry Enterprise Service 10 User Administration
Tool to
retrieve a list of the user accounts that are associated with a BlackBerry Device Service that is different from the BlackBerry Device Service that the users' devices are associated with. This scenario might occur if you move a
user account to a different BlackBerry Device Service while the user's device is out of service.
- To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Device Service > BlackBerry Enterprise Service 10 User Administration Tool.
- Type besuseradminclient <credentials> -find -service_mismatch.
Example: Searching for user accounts that are not associated with the same BlackBerry Device Service as their devices
besuseradminclient -username admin -password password -find -service_mismatch
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