New in this release

The BlackBerry Directory Sync Tool is now available in the BlackBerry Resource Kit for the BlackBerry Device Service.

You can use the BlackBerry Directory Sync Tool to synchronize the membership of security groups and distribution groups in Microsoft Active Directory with groups on a BlackBerry Device Service.

For more information, see BlackBerry Directory Sync Tool.

New tool names

The tool previously referred to as the BlackBerry Enterprise Server User Administration Tool is now known as the BlackBerry Enterprise Service 10 User Administration Tool.

The tool previously referred to as the BlackBerry Enterprise Server Log Monitoring Tool is now known as the BlackBerry Enterprise Service 10 Log Monitoring Tool.

Support for users with multiple devices

To support user accounts with multiple devices, several parameters now include a -pin subparameter to specify a BlackBerry device for the action.

For more information about the parameters that use the -pin subparameter to specify a device for an action, see Parameters for the BlackBerry Enterprise Service 10 User Administration Tool.

Assign activation passwords to users and groups

You can assign an activation password to a user account or a group. You can assign an activation password when you add a user account to the BlackBerry Device Service, or at a later time.

For more information, see Assign an activation password to a user account, and Assign an activation password to a group.

Move a user account to a different BlackBerry Device Service

You can move a user account, and all devices that are associated with that user account, to a different BlackBerry Device Service in the same MDM domain.

For more information, see Move a user account to a different BlackBerry Device Service.

Remove a user account and delete data from the user's devices

You can remove a user account from the BlackBerry Device Service and delete all data from the device, returning it to its original "out of the box" state, or you can delete the work data only from the device.

For more information, see Remove a user account and delete all the data from the user's devices and Remove a user account and delete the work data from the user's devices.

Perform a quick search for user accounts

You can perform a quick search for user accounts in the MDM domain using various search criteria. The quick search is optimized to display a large number of search results.

For more information, see Perform a quick search for user accounts.

Find user accounts with a service mismatch

You can retrieve a list of the user accounts that are associated with a BlackBerry Device Service that is different from the BlackBerry Device Service that their devices are associated with.

For more information, see Search for user accounts that are not associated with the same BlackBerry Device Service as their devices.

Set the password for a user's device

You can lock and specify a new password for a user's device.

For more information, see Set the password for a device.

Set the owner information for a user's device

You can specify the owner information that appears on the screen of a user's device when it is locked.

For more information, see Set owner information on a device.

Delete the work data from a user's device

You can delete the work data from a user's device, leaving the user's personal data intact.

For more information, see Delete the work data from a device.

Remove a device from the BlackBerry Device Service

You can remove a device from the BlackBerry Device Service without deleting any of the data from the device.

For more information, see Remove a device from the BlackBerry Device Service.