Retrieve statistics for devices
The -handheld_info command collects information about the applications that you
distribute to users using the BlackBerry Administration Service and software configurations. The -handheld_info command does not return information
about applications that users have downloaded, or the applications that are pre-loaded
onto the device.
- To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Device Service > BlackBerry Enterprise Service 10 User Administration Tool.
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Type
besuseradminclient <credentials>
-handheld_info -hhstats and one of the following:
- If you want to retrieve the statistics for a specific BlackBerry device, type the following: -u <user_name> -pin <PIN>.
- If you want to retrieve the statistics for all devices that are associated with a user account, type the following: -u <user_name>.
- If you want to retrieve the statistics for all devices that are associated with a BlackBerry Device Service, type the following: -users -b <server_name>.
- If you want to retrieve the statistics for all devices that are associated with a specific group, type the following: -users -g <group_name>.
Example: Retrieving statistics for a specific device (user has multiple devices)
besuseradminclient -username admin -password password -handheld_info -hhstats -u “Julie Palmer” -pin 12G34H56
besuseradminclient -username admin -password password -handheld_info -hhstats -u “Julie Palmer”
besuseradminclient -username admin -password password -handheld_info -hhstats -users -b server1
besuseradminclient -username admin -password password -handheld_info -hhstats -users -g Managers
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