Delete all data from a device
- To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Device Service > BlackBerry Enterprise Service 10 User Administration Tool.
- Type besuseradminclient <credentials> -kill_handheld -u <user_name> .
- If the user account is associated with multiple devices, and you want to delete data from a specific device, type -pin <pin> , where <pin> is the PIN of the device. If you do not specify -pin, an error message indicates that you must specify a device for the action.
Example: Deleting data from a device
besuseradminclient -username admin -password password -kill_handheld -u email@example.com
besuseradminclient -username admin -password password -kill_handheld -u firstname.lastname@example.org -pin 12I34J56
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