Verify that the BlackBerry Enterprise Server User Administration Tool was installed correctly

Verify that you have the required permissions to manage users in the BlackBerry Administration Service.

On the computer that hosts the BlackBerry Enterprise Server User Administration Tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Device Service > BlackBerry Enterprise Server User Administration Tool.
Using the BlackBerry Enterprise Server User Administration Tool, add a user account to the BlackBerry Enterprise Server. For instructions on how to perform this task, visit www.blackberry.com/go/serverdocs to read the BlackBerry Resource Kit for the BlackBerry Device Service Administration Guide.
In the BlackBerry Administration Service, verify that the user account was added correctly and that you can manage and make changes to the user account, including adding the user account to a group, assigning an IT policy or a software configuration to the user account, and assigning a device to the user account. For instructions on how to perform these tasks, visit www.blackberry.com/go/serverdocs to read the BlackBerry Device Service Administration Guide.