When I check the status of the BlackBerry Enterprise Server User Administration Tool I receive an "Error while initializing the logs" error message

When you use the -status parameter to check the status of the BlackBerry Enterprise Server User Administration Tool, the "Error while initializing the logs" error message appears. This error message indicates the location where the BlackBerry Enterprise Server User Administration Tool tried to write the log files, and a stack trace.

Possible cause

If you are using Windows Server 2008, the UAC security infrastructure might prevent the BlackBerry Enterprise Server User Administration Tool from opening and writing information to log files.

Possible solution

Perform one of the following actions:

• The error message indicates the folder that the tool tried to write the log files to. If the folder does not exist, create the folder. Configure security permissions on the folder that permit the user account that you use to run the tool to write log files to the folder.
• Open the BESUserAdminClient.exe.config file in a text editor and change the LogFolder value to a folder that the user account that you use to run the tool has permissions to write to.