Install the BlackBerry Analysis, Monitoring, and Troubleshooting Tools

  • On the computer where you plan to install the BlackBerry Analysis, Monitoring, and Troubleshooting Tools, create a folder to store the installation files.
  • In a browser, visit www.blackberry.com/support/downloads, and navigate to the Downloads area for the BlackBerry Enterprise Server Resource Kit to download the latest installation package for the tools (brk<version>.exe).
  • Double-click brk<version>.exe. Extract the contents of the installation package to the folder you created.
  1. In the installation folder that you created, double-click brk-amt<version>.msi.
  2. Click Next.
  3. In the drop-down list, click the country or region in which you are located.
  4. Read the license agreement. Select I accept the terms in the License Agreement.
  5. Click Next.
  6. On the Tool Selection screen, specify the tools that you want to install. By default, the setup application will install all of the tools. If you do not want to install a tool, click the drop-down list for the tool and click Entire feature will be unavailable. Click the name of a tool to view a description and the required disk space.
  7. Click Next.
  8. If necessary, click Change to specify the installation file path for the tools.
  9. Click Next.
  10. If you do not want the tool to use UAC complaint paths for input files, output files, and log files, clear the Use Windows UAC compliant paths check box. For more information, see Configuring the BlackBerry Enterprise Server User Administration Tool and the BlackBerry Analysis, Monitoring, and Troubleshooting Tools to use UAC-compliant file paths.
  11. Click Next.
  12. If necessary, select the platform of the BlackBerry Enterprise Server that is used in your organization's environment.
  13. Click Next.
  14. If you chose to install the BlackBerry System Log Monitoring and Reporting Tool, specify the required configuration information. Click Next.
  15. If you chose to install the BlackBerry Message Receipt Confirmation Tool, perform the following tasks:
    1. Specify the required configuration information. Click Next.
    2. Specify the name of the server that hosts the BlackBerry Configuration Database, and the name of the BlackBerry Configuration Database. Select whether you want the tool to use SQL authentication. Click Next.
    3. If you selected SQL authentication, specify the SQL authentication username and password. Click Next.
  16. If necessary, type the name of the MAPI profile used in your organization's environment.
  17. Click Next.
  18. Click Install.
  19. Click Finish.


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