System requirements: BlackBerry System Log Monitoring and Reporting Tool

Item

Requirement

Operating system

Any of the following 32-bit operating systems:
  • Windows Server 2008 SP2
  • Windows Server 2003 R2 SP2
  • Windows Server 2003 SP2
Any of the following 64-bit operating systems:
  • Windows Server 2008 R2 SP1
  • Windows Server 2008 R2
  • Windows Server 2008 SP2
  • Windows Server 2003 R2 SP2
  • Windows Server 2003 SP2

BlackBerry Enterprise Server compatibility

The tool is compatible with the following:
  • BlackBerry Enterprise Server 5.0 or later
  • BlackBerry Enterprise Server Express 5.0.1 or later

Install the version of the BlackBerry System Log Monitoring and Reporting Tool that matches the version of the BlackBerry Enterprise Server or BlackBerry Enterprise Server Express. For example, if you want to use the tool with BlackBerry Enterprise Server 5.0.4, install version 5.0.4 of the tool.

If your organization's environment supports more than one BlackBerry Enterprise Server platform, install a separate copy of the tool for each platform, and run only one instance of the tool on a computer.

Remote installation

Install and run the BlackBerry System Log Monitoring and Reporting Tool on a computer that does not host BlackBerry Enterprise Server components.

BESSysLog.exe and BESSysLogConfig.exe must be the same version and must be installed in the same folder on the same computer.

Windows service

Run the tool as a Windows service.

Windows Server 2008 (64-bit)

If your organization uses Windows Server 2008 (64-bit), you must create a reverse DNS lookup record so that the tool can record the appropriate server names in the log files that it creates.

Perform the following actions:
  1. In the advanced TCP/IP settings for the network connection that the tool uses, select Use this connection's DNS suffix in DNS registration.
  2. At the command prompt, using an account with administrator permissions, type ipconfig /registerdns and press ENTER.

Logging level

Set the logging level for the BlackBerry Dispatcher (DISP) log files and the BlackBerry Messaging Agent (MAGT) log files to a minimum level of 3.

User Account Control restrictions

When using the tool on an operating system that features User Account Control (UAC), such as Windows Server 2008, you might receive an error when you try to run the tool. If you are using the tool on an operating system that uses UAC, run the tool as an administrator (right-click the application on the start menu, or the .exe file, and click Run as administrator).



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