System requirements: BlackBerry Message Receipt Confirmation Tool

Item

Requirement

Operating system

Any of the following 32-bit operating systems:
  • Windows Server 2008 SP2
  • Windows Server 2003 R2 SP2
  • Windows Server 2003 SP2
Any of the following 64-bit operating systems:
  • Windows Server 2008 R2 SP1
  • Windows Server 2008 R2
  • Windows Server 2008 SP2
  • Windows Server 2003 R2 SP2
  • Windows Server 2003 SP2
BlackBerry Enterprise Server compatibility
The tool is compatible with the following:
  • BlackBerry Enterprise Server 5.0 or later
  • BlackBerry Enterprise Server Express 5.0.1 or later

Install the version of the BlackBerry Message Receipt Confirmation Tool that matches the version of the BlackBerry Enterprise Server or BlackBerry Enterprise Server Express. For example, if you want to use the tool with BlackBerry Enterprise Server 5.0.4, install version 5.0.4 of the tool.

Remote installation

Install and run the BlackBerry Message Receipt Confirmation Tool on a computer that does not host BlackBerry Enterprise Server components.

Run the BlackBerry Message Receipt Confirmation Tool service (messageconfirmservice.exe) and client (messageconfirmconfig.exe) on the same computer.

Microsoft Exchange system tools

Before you install and run the tool, perform the following tasks:
  1. On the computer that you want to host the tool, download and install Microsoft Exchange Server MAPI client and CDO 1.2.1.

    For information about the versions of the Microsoft Exchange Server MAPI client and CDO 1.2.1 that are supported by the BlackBerry Enterprise Server, visit www.blackberry.com/go/compatibility to see the BlackBerry Enterprise Server compatibility matrix.

  2. On the computer that hosts the BlackBerry Enterprise Server, copy the BESProfile.exe file located at <drive>:\Program Files\Research In Motion\BlackBerry Enterprise Server to the computer that you want to host the tool.
  3. On the computer that you want to host the tool, open a command prompt window and type cd <drive>:\\<file_path> to navigate to the folder that contains the BESProfile.exe file.
  4. In the command prompt window, type the following command: besprofile.exe -s -p <profile_name> .
  5. Follow the instructions on the screen to create a MAPI profile.

Novell GroupWise email client

If your organization's environment uses the BlackBerry Enterprise Server for Novell GroupWise, you must install the BlackBerry Message Receipt Confirmation Tool on a computer that has the Novell GroupWise email client installed.

User Account Control restrictions

When using the tool on an operating system that features User Account Control (UAC), such as Windows Server 2008, you might receive an error when you try to run the tool. If you are using the tool on an operating system that uses UAC, run the tool as an administrator (right-click the application on the start menu, or the .exe file, and click Run as administrator).



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