Install the BlackBerry Enterprise Server User Administration Tool

  • On the computer where you plan to install the BlackBerry Enterprise Server User Administration Tool, create a folder to store the installation files.
  • In a browser, visit www.blackberry.com/support/downloads, and navigate to the Downloads area for the BlackBerry Enterprise Server Resource Kit to download the latest installation package for the tools (brk<version>.exe).
  • Double-click brk<version>.exe. Extract the contents of the installation package to the folder you created.
  1. In the installation folder that you created, double-click brk-besuseradminclient<version>.msi.
  2. Click Next.
  3. In the drop-down list, click the country or region in which you are located.
  4. Read the license agreement. Select I accept the terms in the License Agreement.
  5. Click Next.
  6. Type the FQDN of the computer that hosts the BlackBerry Administration Service. Click Verify DNS Name.
  7. Click Next.
  8. If necessary, click Change to specify the installation file path for the tool.
  9. Click Next.
  10. If you do not want the tool to use UAC complaint paths for input files, output files, and log files, clear the Use Windows UAC compliant paths check box. For more information, see Configuring the BlackBerry Enterprise Server User Administration Tool and the BlackBerry Analysis, Monitoring, and Troubleshooting Tools to use UAC-compliant file paths.
  11. Click Next.
  12. Click Install.
  13. Click Finish.
  • Verify that the BlackBerry Enterprise Server User Administration Tool was installed correctly.
  • If you want to change the information that you specified when you ran the setup application, you can edit the information in the BESUserAdminClient.exe.config file. The default location of the configuration file is <drive>:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server Resource Kit\BlackBerry Enterprise Server User Administration Tool Client. If your computer's operating system uses UAC and does not permit you to modify the configuration file at this location, open the virtualized copy of the BESUserAdminClient.exe.config file in the application data folder for the current user (for example, <drive>\Users\<user_name>\AppData\Local\VirtualStore\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server Resource Kit).


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