System requirements: BlackBerry Enterprise Server User Administration Tool

Operating system

BlackBerry Enterprise Server compatibility

It is a best practice to install and use the version of the BlackBerry Enterprise Server User Administration Tool that matches the version of your organization's BlackBerry Enterprise Server or BlackBerry Enterprise Server Express. For example, if you want to use the tool with BlackBerry Enterprise Server 5.0.4, install version 5.0.4 of the tool.

BlackBerry Administration Service

The tool must be able to connect to the BlackBerry Administration Service.

Memory

At least 2 GB of memory

Browser

Windows Internet Explorer 6.0 or later with language preferences configured to display encoded web pages.

Remote installation

Running the tool from a remote computer using the UNC path is not supported. If you did not run the setup application for the tool on the computer, the computer might not have the security requirements to run the tool.

User Account Control restrictions

When using the tool on an operating system that features User Account Control (UAC), such as Windows Server 2008, you might receive an error message when you try to run commands.

If you are using the tool on an operating system that uses UAC, run the tool as an administrator (right-click the application on the start menu, or the .exe file, and click Run as administrator). Type cd\ to reset the directory to "C:\", then type cd "<file_path>", where <file_path> is the full path to the .exe file for the tool (for example, Program Files (x86)\Research In Motion\BlackBerry Enterprise Server Resource Kit\BlackBerry Enterprise Server User Administration Tool Client).