Syntax: -find_mail_store_user

You can use the -find_mail_store_user parameter to locate a user account in your organization's user directory.

-find_mail_store_user : find mail store user
    -u <user name> : search string (display name or email address)
   [-utype <type>] : user type - display_name, email_address,
   [-new_user_only] : search for users not already on a BlackBerry
                      Enterprise Server



-u <user_name>

This subparameter specifies the user account for the action. Searches are not case-sensitive. If the value that you specify contains a space, enclose the value in quotation marks (for example "Julie Palmer").

Examples of specifying a user account:

  • -u "Julie Palmer" -utype display_name
  • -u jpalmer@test.net -utype email_address
  • -u JPalmer -utype login_name
  • -u “CN=Julie Palmer/O=Server01” -utype canonical_name

If you do not specify a type using the -utype subparameter, the tool searches for user accounts using the display name first, then the email address, then the login name, and then the canonical name. Searching by canonical name is available for the BlackBerry Enterprise Server for IBM Lotus Domino only, and is the least preferred method of searching for user accounts.

Searches (except by canonical name) match on substrings. For example, if you specify -u jpalmer@test.rim.net, and your organization's environment contains the user accounts jpalmer@test.rim.net, ojpalmer@test.rim.net, and rjpalmer@test.rim.net, the search identifies all three user accounts as valid results. If the tool finds more than one user account, the tool selects the user account that matches the value that you specified exactly (in this case, jpalmer@test.rim.net).

If the tool finds more than one user account, and none of the user accounts match the value that you specified exactly, the tool returns an error message stating that multiple matches were found. If you do not want searches to match on substrings, specify the value using the following format: "\"<user>\"" (for example, "\"jpalmer@test.rim.net\"").

-utype <type>

This subparameter specifies which of the following options the tool uses to search for the user account:
  • display_name
  • email_address
  • login_name: name that the account uses to log in to the BlackBerry Administration Service
  • canonical_name


This subparameter specifies that the results include only user accounts that are not currently associated with a BlackBerry Enterprise Server.

Was this information helpful? Send us your comments.