Run the BlackBerry Usage Monitoring Tool using the BlackBerry Enterprise Server Log Analysis Tool

  • See Prepare to run the log analysis tools.
  • Copy the BlackBerry Dispatcher (DISP) log files to the computer that hosts the BlackBerry Usage Monitoring Tool and BlackBerry Enterprise Server Log Analysis Tool. If you want the tool to process usage information over multiple days, you must copy the log files for those days to the same folder.
  1. On the computer that hosts the BlackBerry Enterprise Server Log Analysis Tool, on the taskbar, click Start > All Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Analysis Monitoring and Troubleshooting Tools > BlackBerry Enterprise Server Log Analysis Tool.
  2. In the BlackBerry Enterprise Server Log Analysis Tool, on the Tools menu, click Usage Monitoring.
  3. Click Open Tool.
  4. In the User Selection section, perform one of the following actions:
    • To run the tool for all user accounts, click All.
    • To run the tool for a specific user account, click Email Address. Type the SMTP email address of the user account.
    • To run the tool for user accounts that are listed in an email address file, click Email Address File. Beside the Email Address File field, click the browse button. Navigate to the email address file.
  5. Beside the Input Folder field, click the browse button. Navigate to the folder that contains the BlackBerry Dispatcher (DISP) log files.
  6. Beside the Output Folder field, click the browse button. Navigate to the folder where you want to save the output files.
  7. To create one output file for each user account, select the One output file for each user check box.
  8. To specify how often the tool checks for gaps in BlackBerry device usage, select the Out of Coverage check box. In the drop-down list, click the required number of minutes.
  9. Click Run.
  10. To view the results, click the Console tab.


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