Run the BlackBerry Message Pending Delivery Tool using the BlackBerry Enterprise Server Log Analysis Tool

  • See Prepare to run the log analysis tools.
  • Copy the BlackBerry Messaging Agent log files to the computer that hosts the BlackBerry Message Pending Delivery Tool and BlackBerry Enterprise Server Log Analysis Tool.
  1. On the computer that hosts the BlackBerry Enterprise Server Log Analysis Tool, on the taskbar, click Start > All Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Analysis Monitoring and Troubleshooting Tools > BlackBerry Enterprise Server Log Analysis Tool.
  2. In the BlackBerry Enterprise Server Log Analysis Tool, on the Tools menu, click Message Pending Delivery.
  3. Click Open Tool.
  4. In the User Selection section, perform one of the following actions:
    • To run the tool for all user accounts, click All.
    • To run the tool for a specific user account, click Email Address. Type the SMTP email address of the user account.
    • To run the tool for user accounts that are listed in an email address file, click Email Address File. Beside the Email Address File field, click the browse button. Navigate to the email address file.
  5. Beside the Input Folder field, click the browse button. Navigate to the folder that contains the BlackBerry Messaging Agent (MAGT) log files.
  6. Beside the Output Folder field, click the browse button. Navigate to the folder where you want to save the output files.
  7. To create one output file for each user account, select the One output file for each user check box.
  8. If necessary, in the Minimum Pending Messages field, type the minimum number of pending messages that you want the tool to monitor. The default value is 0.
  9. To configure the tool to display the single highest pending count for each user account that is greater than the minimum pending messages count that you specify, select the Show highest pending count check box.
  10. If necessary, select the Start Time option. Specify a start time for the query.
  11. If necessary, select the Stop Time option. Specify a stop time for the query.
  12. Click Run.
  13. To view the results, click the Console tab.


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