Run the BlackBerry Thread Analyzer Tool using the BlackBerry Enterprise Server Log Analysis Tool

  • See Prepare to run the log analysis tools.
  • Copy any log files for the BlackBerry Enterprise Server components, except the log file for the BlackBerry MDS Connection Service, to the computer that hosts the BlackBerry Thread Analyzer Tool and BlackBerry Enterprise Server Log Analysis Tool
  1. On the computer that hosts the BlackBerry Enterprise Server Log Analysis Tool, on the taskbar, click Start > All Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Analysis Monitoring and Troubleshooting Tools > BlackBerry Enterprise Server Log Analysis Tool.
  2. In the BlackBerry Enterprise Server Log Analysis Tool, on the Tools menu, click Thread Analyzer.
  3. Click Open Tool.
  4. Beside the Input Folder field, click the browse button. Navigate to the folder that contains the log files.
  5. Beside the Output Folder field, click the browse button. Navigate to the folder where you want to save the output files.
  6. To configure the BlackBerry Thread Analyzer Tool to create a detailed output file for debugging purposes, in the Debug Log Identifier field, type a name for the debug output file.
  7. To prevent the BlackBerry Thread Analyzer Tool from checking for false positives, select the Skip False Positive Checking check box.
  8. Click Run.
  9. To view the results, click the Console tab.


Was this information helpful? Send us your comments.