Run the BlackBerry MAPI and CDO Error Monitoring Tool using the BlackBerry Enterprise Server Log Analysis Tool

  • See Prepare to run the log analysis tools.
  • Copy the BlackBerry Messaging Agent log files to the computer that hosts the BlackBerry MAPI and CDO Error Monitoring Tool and BlackBerry Enterprise Server Log Analysis Tool.
  1. On the computer that hosts the BlackBerry Enterprise Server Log Analysis Tool, on the taskbar, click Start > All Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Analysis Monitoring and Troubleshooting Tools > BlackBerry Enterprise Server Log Analysis Tool.
  2. In the BlackBerry Enterprise Server Log Analysis Tool, on the Tools menu, click MAPI and CDO Error Monitoring.
  3. Click Open Tool.
  4. In the User Selection section, perform one of the following actions:
    • To run the tool for all user accounts, click All.
    • To run the tool for a specific user account, click Email Address. Type the SMTP email address of the user account.
    • To run the tool for user accounts that are listed in an email address file, click Email Address File. Beside the Email Address File field, click the browse button. Navigate to the email address file.
  5. Beside the Input Folder field, click the browse button. Navigate to the folder that contains the BlackBerry Messaging Agent (MAGT) log files.
  6. Beside the Output Folder field, click the browse button. Navigate to the folder where you want to save the output files.
  7. If necessary, perform any of the following actions:
    • To create one output file for each user account, select the One output file for each user check box.
    • To create the output file in .txt file format, select the .txt output file format check box.
    • To override the default events and process only the events that you specify, select the Override Default Events check box.
    • To display the list of default events monitored, select the List Default Events check box.
  8. To specify the events that the tool monitors using an input file, click the browse button beside the Events File field. Navigate to the input file. The input file overrides the list of default events that the tool monitors. The tool does not check for duplicates or valid events, but it verifies that the events are in numerical order.
  9. To specify the events that the tool monitors, in the Events field, type the events. Use commas (,) to separate multiple events. By default, the tool monitors all events that are associated with BlackBerry Enterprise Server startup, versions, and user account settings.
  10. Click Run.
  11. To view the results, click the Console tab.


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