Configure monitoring and notification settings for the BlackBerry Message Receipt Confirmation Tool

  1. On the computer that hosts the BlackBerry Message Receipt Confirmation Tool, on the taskbar, click Start > All Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Analysis Monitoring and Troubleshooting Tools > BlackBerry Message Receipt Confirmation Tool client.
  2. Click Configuration.
  3. Perform the following tasks:

    Task

    Steps

    Specify the subject of the message that the tool sends to the BlackBerry device.

    In the Subject of Message Send field, type a subject.

    Specify how frequently the tool sends messages.

    In the Message Send Interval field, type a value using the following format: hours:minutes (for example, 1:30 or 0:30).

    Specify how frequently the tool checks the administrator’s mailbox for a delivery confirmation message.

    In the Delivery Check Interval field, type a value, in minutes.

    Specify how long the tool continues to check for delivery confirmation messages before it notifies you that the attempt to deliver the message has timed out.

    In the Delivery Timeout Interval field, type a value, in minutes.

    Specify the email account that receives the delivery timeout notification message from the service.

    In the Send Notifications To field, type an SMTP email address.

    Specify the subject of the delivery timeout notification message that the service sends to the specified email account.

    In the Subject of Notifications field, type a subject.

    Specify the user accounts that you want to monitor.

    You can monitor up to five devices on different BlackBerry Enterprise Server instances that use the same BlackBerry Configuration Database.

    1. In the BlackBerry Enterprise Servers list, click a BlackBerry Enterprise Server.
    2. Click each user account that you want to monitor.
    3. Click Monitor.
  4. Click OK.


Was this information helpful? Send us your comments.