Prepare to run the log analysis tools

For more information about how to change the logging levels for BlackBerry Enterprise Server components, visit www.blackberry.com/go/serverdocs to read the BlackBerry Enterprise Server Administration Guide.

  • Verify that the versions of the log analysis tools are compatible with the version of the BlackBerry Enterprise Server in your organization's environment.
  • Verify that you installed the tools on a computer that does not host BlackBerry Enterprise Server components.
  • Verify that the computer that you want to use to run the log analysis tools has a large volume of free disk space to accommodate the size of the log files and the log analysis output files.
  1. Set the logging level to 4 for each of the following log files:

    Tool

    Component log file name

    BlackBerry Delayed Notifications Monitoring Tool (DelayedNotifications.exe)

    MAGT log file

    BlackBerry Historical Statistics Tool (HistoricalStats.exe)

    DISP log file

    BlackBerry MAPI and CDO Error Monitoring Tool (MapiCdoErrors.exe)

    MAGT log file

    BlackBerry MDS Services Data Monitoring Tool (MDSPushvsPull.exe)

    MDAT log file

    BlackBerry Message Flow Reporting Tool (Messageflow.exe)

    MAGT log file, DISP log file, and ROUT log file

    BlackBerry Message Pending Delivery Tool (Pending.exe)

    MAGT log file

    BlackBerry Thread Analyzer Tool (NoResponseCheck.exe)

    All BlackBerry log files except the MDAT log files; the logging levels do not have to be set to 4

    BlackBerry Usage Monitoring Tool (OutofCoverage.exe)

    DISP log file

    BlackBerry User Activity Reporting Tool (AvailIndex.exe)

    MAGT log file

    BlackBerry Calendar Synchronization Reporting Tool (CalSync.exe)

    MAGT log file

  2. Copy the log files for the required BlackBerry Enterprise Server components to the computer that hosts the tool.
  3. Record the log folder name and path. You must provide the location if it is different from the folder that contains the log analysis tool.


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