BlackBerry Analysis, Monitoring, and Troubleshooting Tools fixed issues

When the BlackBerry Directory Sync Tool 5.0.4 connects to the BlackBerry Administration Service, it verifies that the FQDN that you configured the tool to use matches the SSL certificate of the BlackBerry Administration Service. You can configure the tool to skip this verification process for specific servers. For more information, visit www.blackberry.com/go/serverdocs to read the BlackBerry Analysis, Monitoring, and Troubleshooting Tools Administration Guide.

In the BlackBerry Web Services released with the BlackBerry Enterprise Server for Novell GroupWise 5.0.4, the BWS.assignUsersToGroup method and the BWS.unassignUsersFromGroup method did not function as expected. As a result, applications that called these methods, such as the BlackBerry Directory Sync Tool, could not assign user accounts to groups or remove user accounts from groups. (DT 5974875)

In the BlackBerry Web Services released with the BlackBerry Enterprise Server for Novell GroupWise 5.0.4 MR1, the BWS.assignUsersToGroup method and the BWS.unassignUsersFromGroup method function as expected.

In previous versions of the BlackBerry Directory Sync Tool, if you configured a mapping for a large number of users (13,000, for example), the synchronziation process did not complete successfully. (DT 5951924)

In the BlackBerry Directory Sync Tool 5.0.4, this issue is resolved.

In previous versions of the BlackBerry Directory Sync Tool, the tool removed users from groups if you started the synchronization process after an LDAP bind failure occurred. (DT 5911801)

In the BlackBerry Directory Sync Tool 5.0.4, if an LDAP bind failure occurs, the tool does not try to synchronize the group.

If you ran the BlackBerry System Requirements Tool from the command prompt, the tool did not run successfully because it could not parse valid arguments. (DT 5906987)

In the BlackBerry System Requirements Tool 5.0.4, this issue is resolved.

If you used the BlackBerry IT Policy Import and Export Tool to import the “Individual-Liable Devices” IT policy to a different BlackBerry Configuration Database, the import did not complete successfully. An error message about the Service Exclusivity values appeared. (DT 5886922)

In the BlackBerry IT Policy Import and Export Tool 5.0.4, this issue is resolved.

In previous versions of the BlackBerry Historical Statistics Tool, if you used the tool in a Microsoft Exchange environment, and the tool detected log event 30331, the tool stopped running and displayed the following error message: "Error: You chose to process the Exchange platform. This log was not identified as an Exchange BlackBerry Enterprise Server log". (DT 2750423) 

In the BlackBerry Historical Statistics Tool 5.0.4, this issue is resolved.

In previous versions of the BlackBerry Directory Sync Tool, if you used the tool on an operating system with UAC features enabled (for example, Windows 2008), an error might have occurred when you tried to open the tool or create a new group mapping because the tool could not access the appropriate configuration file. (DT 2415516)

In the BlackBerry Directory Sync Tool 5.0.4, this issue is resolved.

In previous versions of the BlackBerry Directory Sync Tool, the tool did not synchronize the group membership of different user accounts that used the same display name. (DT 2024412)

In the BlackBerry Directory Sync Tool 5.0.4, this issue is resolved.

In previous versions of the BlackBerry MAPI and CDO Error Monitoring Tool, the contents of the .csv output file might not have been formatted correctly. (DT 1974298)

In the BlackBerry MAPI and CDO Error Monitoring Tool 5.0.4, this issue is resolved.

In previous versions of the BlackBerry Message Flow Reporting Tool, the contents of the .csv output file might not have been formatted correctly. (DT 1971487)

In the BlackBerry Message Flow Reporting Tool 5.0.4, this issue is resolved.

In previous versions of the BlackBerry Analysis, Monitoring, and Troubleshooting Tools, if you specified in the setup application that you were installing the tools in a Novell GroupWise environment, the field that required you to specify your organization's messaging server was not appropriately labeled. (DT 1299935)

In the setup application or the BlackBerry Analysis, Monitoring, and Troubleshooting Tools 5.0.4, this issue is resolved.

In previous versions of the BlackBerry Analysis, Monitoring, and Troubleshooting Tools, the BlackBerry Message Flow Reporting Tool and BlackBerry Historical Statistics Tool might not have been able to parse lines that contained five character thread IDs. (DT 1269935)

In the BlackBerry Message Flow Reporting Tool and BlackBerry Historical Statistics Tool 5.0.4, this issue is resolved.

In previous versions of the BlackBerry Message Flow Reporting Tool, if you did not specify the location of the log files, the tool might have tried to search for the log files in the wrong default location, or the tool tried to search for the log files in a UAC-compliant file path even though you did not configure the tool to use a UAC-compliant file path. (DT 1222310)

In the BlackBerry Message Flow Reporting Tool 5.0.4, this issue is resolved.

If you ran the BlackBerry System Log Monitoring and Reporting Tool on an operating system that did not allow an application to store and modify information in the registry without administrator or local administrator permissions (for example, Windows 2008 or later), the tool did not save the information that you entered unless you ran the tool as an administrator. (DT 1028820)

In the BlackBerry System Log Monitoring and Reporting Tool 5.0.4, error messages have been added to indicate that the tool must be run as an administrator.

In the BlackBerry Message Flow Reporting Tool 5.0.2, changes were made to the way that the tool recorded date and time information in the log files. As a result, the reported Server Time was larger than the Total Time for some messages. (DT 962620)

In the BlackBerry Message Flow Reporting Tool 5.0.4, this issue is resolved.

In the BlackBerry Message Flow Reporting Tool 5.0.2, changes were made to the way that the tool recorded date and time information in the log files. As a result, the information in the Mail Del/ Sent field was sometimes incorrect. (DT 961138)

In the BlackBerry Message Flow Reporting Tool 5.0.4, this issue is resolved.

In the BlackBerry IT Policy Import and Export Tool 5.0.3, if you used the tool to export an IT policy from BlackBerry Enterprise Server 4.1.6 or earlier, you could not import the IT policy into a destination BlackBerry Enterprise Server if any of the policy rules were named differently in the destination BlackBerry Enterprise Server. (DT 898557)

In the BlackBerry IT Policy Import and Export Tool 5.0.4, this issue is resolved.

In previous versions of the BlackBerry IT Policy Import and Export Tool, if you exported an IT policy and the Service Exclusivity policy group contained rules that were set to False/No, when you imported the IT policy into a BlackBerry Enterprise Server that used different SRP IDs than the source BlackBerry Enterprise Server, various services might not have functioned as expected for the user accounts that were assigned the IT policy. (DT 821627)

In the BlackBerry IT Policy Import and Export Tool 5.0.4, if you export an IT policy and the Service Exclusivity policy group (BlackBerry Enterprise Server only) contains rules that are set to False/No, you must use the new -correct_data subparameter when you import the IT policy to the destination BlackBerry Enterprise Server so that the tool can change the IT policy information to include the appropriate SRP ID for the destination domain.

In previous versions of the BlackBerry IT Policy Import and Export Tool, the tool did not copy IT policy descriptions to the destination BlackBerry Administration Service. (DT 448800)

In the BlackBerry IT Policy Import and Export Tool 5.0.4, this issue is resolved.



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