Upgrade existing BlackBerry MVS users to use a new COP file

You do not have to perform this procedure if you are installing the BlackBerry Mobile Voice System for the first time.

  1. Log in to the Cisco Unified Communications Manager Administration webpage.
  2. Navigate to Bulk Administration > Phones > Export Phones > All Details.
  3. In the Select the Device Type field, select BlackBerry MVS Client.
  4. In the File Name field type a name for the file.
  5. Click the Run Immediately option.
  6. Click Submit.
  7. After the export completes, navigate to Bulk Administration > Upload/Download files and download the file.
  8. Save the file with a .csv file name extension.
  9. Navigate to Bulk Administration > Phones > Phone Template.
  10. Create a template for the new BlackBerry MVS Client with Voice over Wi-Fi device type.
  11. In the new template, complete the following fields:
    • Template Name
    • Description
    • Device Pool
    • Phone Button Template
    • Device Security Profile
    • SIP Profile
    • Required DTMF Reception
  12. Click Save.
  13. Click Add a new DN.
  14. In the Line 1 area, complete the following fields:
    • Line Template Name
    • Set the Maximum Number of Calls field to 4.
    • Set the Busy Trigger field to 3.
  15. Click Save.
  16. Open the .csv file that you created in step 8 and delete all BlackBerry MVS users who will not use Voice over Wi-Fi. Make sure that you keep the following columns in the file:
    • Device Name
    • Description
    • Device Pool
    • CSS
    • Location
    • Network Locale
    • Media Resource Group List
    • Device User Locale
    • Common Phone Profile
    • Directory Number 1
    • Partition 1
    • Line CSS 1
    • Line Text Label 1
    • External Phone Number Mask 1
    • Line Description 1
    • Alerting Name 1
    • Alerting Name ASCII 1
    • Display 1
    • ASCII Display 1
  17. Save the .csv file.
  18. Create another .csv file and list all of the device names to be deleted in a single column.
  19. Navigate to Bulk Administration > Upload/Download files and import the .csv file from step 18. Set the following parameters:
    • Target = Phones
    • Transaction Type = Delete Phones - Custom File
  20. Click Save.
  21. Navigate to Bulk Administration > Phones > Delete Phones > Custom File.
  22. In the Delete Phones where field, select Device Names and in the Custom File field, select the .csv file that you uploaded in step 19.
  23. Click the Run Immediately option.
  24. Click Submit. Before continuing, wait until the BAT Job Scheduler indicates that the devices are deleted.
  25. Navigate to Bulk Administration > Upload/Download files and import the .csv file that you saved in step 17. Set the following parameters:
    • Target = Phones
    • Transaction Type = Insert Phone - Specific Details
  26. Click Save.
  27. Navigate to Bulk Administration > Phones > Insert Phones.
  28. In the Insert Phones section, click the Insert Phones Specific Details option, and select the file that you uploaded in step 25.
  29. In the Phone Template Name drop-down list, click the template that you created in step 10.
  30. Click Run Immediately > Submit.

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