Upgrade from an earlier version of the BlackBerry MVS software

You can use the upgrader.exe file to upgrade from an earlier build of the BlackBerry Mobile Voice System 5.2 software. If you are upgrading from a version of the BlackBerry MVS software earlier than 5.2 you must use the installer.exe file.

Your organization's BlackBerry MVS will not be able to make or take BlackBerry MVS calls until the upgrade process is complete.

  1. On the computer where you want to upgrade the BlackBerry MVS software, log in using the Windows domain user account (for example MVSAdmin) that was used to install the BlackBerry MVS software.
  2. In the folder where the BlackBerry MVS installation files are located, double-click the upgrader.exe file.
  3. On the License Agreement screen, read the license agreement. If you agree with the license agreement, select the I agree to the terms in the license agreement option. Click Next.
  4. On the Setup Type screen, the components that the BlackBerry MVS setup application upgrades are displayed.
    • MVS BlackBerry Enterprise Server Connector: The MVS BlackBerry Enterprise Server Connector communicates with the BlackBerry Dispatcher on behalf of all BlackBerry MVS services and ensures that messages are routed to the correct BlackBerry Enterprise Server.
    • MVS Console: The MVS Console connects to the BlackBerry Configuration Database to store and retrieve information.
    • MVS Session Manager: The MVS Session Manager communicates with the MVS BlackBerry Enterprise Server Connector to send and receive MVS BlackBerry Enterprise Server Connector requests to and from devices. To enable high availability or to increase user capacity, you can install multiple MVS Session Manager instances.
    • MVS Data Manager: The MVS Data Manager communicates with the BlackBerry Configuration Database to store and retrieve data for all BlackBerry MVS services except the MVS Console.
    • MVS Witness Server: In a high availability BlackBerry MVS installation, the MVS Witness Server relays BlackBerry MVS component health information between MVS Session Manager pairs or MVS BlackBerry Enterprise Server Connector pairs.
  5. Click Next.
  6. On the Pre-Install Check List screen, review the system information. Click Next.
  7. On the Database Upgrade screen, consider the following information:
    • In the Microsoft SQL Server name/IP address, Database name, and Port number fields, verify the information about the BlackBerry Configuration Database. The database that you provide the information for must be the current primary database.
    • To create a Microsoft SQL Server backup of the existing BlackBerry Configuration Database, select the Back up the existing BlackBerry Configuration Database before upgrading its values option. In the Backup file name field, type a name for the backup file.
    • In the Authentication method section, perform one of the following actions:
      • To connect to the BlackBerry Configuration Database using Windows authentication, click Windows (Trusted).
      • To connect to the BlackBerry Configuration Database using Microsoft SQL Server authentication, click Microsoft SQL Server authentication. Type the appropriate user name and password.
    • If your organization uses database mirroring, select the Use Microsoft SQL Server database mirroring check box and type the name or IP address of the mirror database. Make sure that the mirror database is available.
  8. Click Next.

    When prompted to close the Services screen or Computer Management screen, click OK.

  9. When prompted to add BlackBerry MVS tables to the BlackBerry Configuration Database, click Yes.

    The BlackBerry MVS setup application adds tables to the BlackBerry Configuration Database to store BlackBerry MVS information. The tables do not impact the BlackBerry Enterprise Server data in the BlackBerry Configuration Database.

  10. On the Installation Info screen, type the password that you used in step 1. Click Next.
  11. On the Installation Summary screen, verify the logging information and destination information. Click Next.
  12. On the Install screen, after the installation process completes, click Continue.
  13. On the Connectivity screen, perform the following actions:
    • In the BlackBerry MVS Host Instance Name field, type the name of the computer that you are installing the BlackBerry MVS software on.
      Note: The name that you type in the BlackBerry MVS Host Instance Name field must match the name that you type in the Instance Name field when you configure the BlackBerry MVS Server. After you complete the installation of the BlackBerry MVS software, a configuration wizard will help you configure the BlackBerry MVS Server.
    • In the MVS Data Manager Hostname or IP address field, type the IP address or host name of the computer that you are installing the BlackBerry MVS software on.
    • In the MVS Data Manager TCP Port field, type the port number that the MVS Data Manager listens on for messages from the MVS Session Manager. The default port number is 17631.
    • In the Java Management Extensions TCP Port field, type a port number that the MVS Session Manager uses for internal communication. The default port number is 17602.
    • In the Java Remote Method Invocation TCP Port field, type a port number that the MVS Session Manager uses for internal communication. The default port number is 17601.
  14. Click Next.
  15. On the Installation Complete screen, click Start Service.
  16. After the BlackBerry MVS components have started, click Finish.

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