BlackBerry MVS Client

This section lists the known issues for the BlackBerry MVS Client component of the BlackBerry Mobile Voice System 5.2.

Item

Description

DT3845257

When the user A is in a call with user B and user A receives a call from user C, user A's device displays an incorrect caller ID for user C if the call from user C is delivered without an active data connection.

Impact: Users do not know who an incoming call is from.

Workaround: None.

DT3556611

In this scenario the user:

  • is configured for no data calling but the No Data Coverage Number in the MVS Console is incorrect

When the user makes a call using the Work (Mobile) line, an audio message plays, and then the call falls back to the mobile line and the call connects.

Impact: Users hear an unexpected audio prompt that might make them hang up the call.

Workaround: None.

DT3080740

When a user is using a BlackBerry Bold 9790 smartphone that is using BlackBerry 7.1 and makes a Voice over Mobile call, no ringback tone plays on the smartphone.

Impact: Users do not hear ringback tones.

Workaround: None.

DT2498673

If a user is using a GSM device, is configured for MVS Only calling, and has configured a phone number to forward calls to, the call forwarding icon does not display on the device.

Impact: There is no visual indication that call forwarding is configured even though call forwarding is configured correctly.

Workaround: Turn the device radios off and then turn them on again.

DT2405904

When a users make Voice over Mobile calls, they might hear a loud DTMF tone when the calls are being connected.

Impact: Users hear unexpected tones.

Workaround: None.

DT2384059

In this scenario:

  • user A is configured for MVS Only calling and is on a BlackBerry MVS system that is configured for No Data Calling
  • user B is configured for MVS Only calling

If user A receives a call from user B, "Unknown Number" might display on the device of user A and then the call might disconnect.

Impact: Calls disconnect.

Workaround: User A can call user B.

DT2363944

If a user, who in an area with no data coverage, puts a call on hold, the user's device might display that the call is still connected. Or if the device correctly displays that the call is on hold, after the user resumes the call, the device might display that the call is still on hold.

Impact: Incorrect information displays on the device.

Workaround: None.

DT2004737

If user A, who is using a smartphone that operates on a CDMA network, and is in a call with user B, who is an external user, if user A puts user B on hold and calls user C, after user A does a call swap, the Add Participant option is disabled on the device.

Impact: Users cannot add a participant to a call after performing a call swap.

Workaround: User can press the Menu button and select Add Participant.

DT1941459

When user A, who is using a smartphone that operates on a CDMA network, is in an active call with user B and user A has user C on hold, the "Join" option is not available of the device of user A.

Impact: Users cannot join a conference call.

Workaround: The user can click the BlackBerry button and select the "Join Conference" option.

DT1820636

When user A is in a call with user B and user A is in an area with poor cellular coverage, if user A moves the call from Voice over Wi-Fi to Voice over Mobile, user B might get connected to the voice mail box of user A.

Impact: Users lose calls.

Workaround: The user can make the call again.

DT1425998

If a user uses Voice over Wi-Fi to make a call to a conference bridge, and then moves the call to Voice over Mobile, the user loses audio.

Impact: Users lose audio.

Workaround: Place the call on hold and then resume the call.

DT1276626

When calls are being routed through a SIP gateway, if user A is in a call with user B and user A transfers user B to user C, the extension numbers display on the smartphones of user B and user C but the names of the callers do not display.

Impact: A user does not know who the incoming call is from.

Workaround: None.

DT1207420

When user A is in a call with user B and user A transfers user B to user C, the caller ID that displays on the user C's smartphone is not updated until user C answers the call.

Impact: Users do not know who a transferred call is from.

Workaround: User C can check the desk phone for the caller ID.

DT1200186

If user A, who is using a BlackBerry Bold 9700, calls user B and user B does not answer and user B is not configured for voice mail, the smartphone of user A displays a "Call Failed" message instead of a "User not available" message.

Impact: Users might think that a call failed when it did not.

Workaround: None.

DT1175664

When user A, who is using Voice over Wi-Fi, is in a call with user B, and user A transfers the call to user C who is using a desk phone but user C does not answer, if user A leaves the area with Wi-Fi coverage, the automatic handoff to Voice over Mobile fails.

Impact: The automatic handoff of calls fails.

Workaround: Perform a manual handoff.

DT1174599

When user A is in a call with user B, who is using a smartphone that operates on a CDMA network, and user C calls user B, user B hears static when they answer the call.

Impact: Users hear static when answering a second call.

Workaround: Reconfigure the smartphone that operates on a CDMA network so that they do not negotiate G.729.

DT1121534

If user A is roaming and is configured for PBX-initiated calling, when user A calls user B and user B is busy, user A does not hear a busy signal.

Impact: Users might not know that the called party is busy.

Workaround: None.

DT859517

When a user makes a call using Voice over Mobile, the call connects but the user does not hear the beginning of the conversation.

Impact: The user does not hear the first few seconds of a conversation.

Workaround: None.

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