Verify that you can import a BlackBerry Enterprise Server user account into the BlackBerry MVS using a .csv file

For more information about importing BlackBerry Enterprise Server user accounts into the BlackBerry Mobile Voice System using a .csv file, see the BlackBerry MVS Administration Guide.

Test information


Login information

User name



  1. In the MVS Console, in the left pane, expand Users.
  2. Click Import.
  3. Click Browse.
  4. Click the .csv file.
  5. Click Open.
  6. Click Import File.
  7. If necessary select a Template, Class of Service, MVS Server, Telephony Connector, and Voice Mail Connector for the users.
  8. Select the check box beside each BlackBerry Enterprise Server user account that you want to import.
  9. If necessary, configure the settings for the BlackBerry Enterprise Server user accounts that you selected. Fields that are marked with an asterisk (*) are required.

    If PBX-initiated call direction is configured for the class of service assigned to the user, then the phone number of the BlackBerry device (the Mobile number) is also required.

  10. Click Add MVS User(s).

Expected results

The BlackBerry MVS user accounts are created.

Actual results

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