Considerations: BlackBerry MVS and mobile call recording

In the United Kingdom, the Financial Services Authority now permits recording calls made to and from mobile devices. There might be other regulatory bodies throughout the world that are considering similar measures and that might require the same type of compliance. The BlackBerry Mobile Voice System provides call signaling for the setup and tear-down of calls but it does not capture or process the actual voice conversation. The BlackBerry MVS was tested and it was determined that the administrator can implement settings that facilitate recording calls using a third-party call recording solution that the administrator has integrated with the BlackBerry MVS.

BlackBerry MVS was tested using a passive mode of recording, where the third-party recording solution monitors specific network connections to capture the necessary call signaling messages and correlated media. The following two available types of integration were tested:

  • Direct SIP to the Cisco Unified Communications Manager configured with an external media resource using hardware-based MTPs
  • SIP Gateway integration using theAudioCodes Mediant media gateway

For direct integration with the Cisco Unified Communications Manager, because the third-party call recording solution relies on a passive mode of monitoring and copying all the network traffic that goes to and from the BlackBerry MVS Server and the external MTP resource, the BlackBerry MVS configuration requires no changes. On the Cisco Unified Communications Manager, the user's BlackBerry MVS Client phone configuration that is assigned to the directory number must have the "Media Termination Point Required" option selected. You must assign the users that are required to have their call recorded to a resource that uses an external media resource for MTPs.

For the BlackBerry MVS SIP Gateway integration, because the third-party call recording solution relies on a passive mode of monitoring and copying all the network traffic that goes to and from the SIP gateway, the BlackBerry MVS configuration requires no changes.

If the organization requires its users to use only the BlackBerry MVS line so that they cannot use the mobile line to bypass the BlackBerry MVS and the third-party call recording solution, you can configure the BlackBerry MVS so that all calls use the BlackBerry MVS line. There are also parameters that can be set through a BlackBerry Enterprise Server IT policy that can block all incoming non-BlackBerry MVS calls from reaching the user's mobile line. For more information about restricting calls to the BlackBerry MVS line, visit http://www.blackberry.com/btsc/KB26757 to read article KB26757.

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