Configuring classes of service
A class of service is a collection of user properties that define what BlackBerry Mobile Voice System features a user has permission to use and what parameters the user has permission to change. You assign a class of service when you add a user to the BlackBerry MVS, but any changes made to a class of service are propagated to the end user. You can create one or many classes of service for a variety of purposes or reasons. You can create a class of service on a per department, team, or group basis to manage the various needs of each of those distinct groups. For example, a department might permit their users to modify the call schedule. Another department might require call direction to be BlackBerry device-initiated rather than PBX-initiated.