Features for managing user accounts and BlackBerry devices

You can use the MVS Console to configure and manage BlackBerry Mobile Voice System user accounts. You create templates and classes of service that define the features and configuration properties that are available to BlackBerry device users.

Feature

Description

User account activation

You associate existing BlackBerry Enterprise Server user accounts with the BlackBerry MVS. When users' devices connect to the wireless network, the BlackBerry MVS performs the following actions:

  • Associates devices with BlackBerry MVS user accounts
  • Registers devices, on behalf of BlackBerry MVS users, to your organization's PBX environment (Devices must be registered before users can make BlackBerry MVS calls.)
  • Controls the features of the BlackBerry MVS Client, based on the configuration properties of the BlackBerry MVS user accounts

Templates

You use templates to define the configuration properties of new BlackBerry MVS user accounts. When you assign a template to new user accounts, the BlackBerry MVS assigns the template settings to the user accounts. If necessary, you can change the settings for individual user accounts. Changes to templates affect settings for new user accounts only, not existing user accounts. You can use templates to configure the following features:

  • The phone number that users call to access voice mail
  • Allowed caller list and blocked caller list
  • Schedule of when users can receive calls to the work number on their devices
  • MWI for the devices
  • Default network for work calls (Voice over Mobile or Voice over Wi-Fi)
  • automatically move active calls between Voice over Mobile and Voice over Wi-Fi
  • Sounds that play when the BlackBerry MVS is setting up an outgoing call

Classes of service

You use classes of service to permit users to configure the BlackBerry MVS Client on their devices. A class of service defines the values for all administration fields that are not specific to a BlackBerry MVS user account. A class of service can permit users to perform the following actions:

  • Transfer calls
  • Move calls to their desk numbers
  • Move calls from their desk phones to their BlackBerry devices
  • Move calls to their mobile numbers. Users can only move calls to the mobile number if the following options are set in the user's template:
    • Default Line for outgoing calls: BlackBerry MVS Line
    • When the BlackBerry MVS Line is unavailable, use the Mobile Line: Never
    • Default Network for BlackBerry MVS calls: Wi-Fi
    • When Wi-Fiis unavailable, use Mobile: No
  • Move calls to one-time numbers
  • Manually move calls from Voice over Wi-Fi to Voice over Mobile (When you move a call from Voice over Wi-Fi to Voice over Mobile, the call is always a PBX-initiated call regardless of the call direction setting that is configured in the class of service.)
  • Manually move calls from Voice over Mobile to Voice over Wi-Fi
  • Configure a call schedule
  • Add participants to an active call
  • Automatically move active calls between Voice over Mobile and Voice over Wi-Fi
  • Set the mobile numbers from a device
  • Forward incoming BlackBerry MVS calls to an internal extension or another phone
  • Allow the device to use the no data coverage number to make calls when the network is experiencing congestion. If you select the "Device can use the no data coverage number to make calls when the network is experiencing congestion" option, you must also type a phone number in the No Data Coverage Number field on the BlackBerry MVS Server page in the MVS Console. During times of network congestion, if an outgoing call takes too long to initiate, the BlackBerry device will use the no data coverage number to initiate the call. The no data coverage number must be unique and dedicated to the BlackBerry MVS. The no data coverage number must also be different than the number that you use for the Telephony Connector DID/DDI Number and the number that you use for the PBX Initiated Calling Caller Identification Number. This option is enabled by default, however your organization might not need to use it for several reasons:
    • Your organization's data calls set up successfully
    • You do not want to enable no data calling across the entire product suite
    • BlackBerry device-initiated calling charges are not acceptable
    • You do not want your organization's users to fallback to a no data call
  • Use only the BlackBerry MVS line for making and taking calls
  • Change the call move to desk phone number
  • Change the BlackBerry MVS line label
  • Change the default line for outgoing calls
  • Change the sound that plays when the BlackBerry MVS is setting up an outgoing call
  • Change the phone number used to access voice mail
  • Change caller restrictions
  • Change the default network for BlackBerry MVS calls
  • Select the automatic handoff method
  • Enable and disable automatic handoff

In a class of service, you can configure the following actions:

  • Control access to Voice over Wi-Fi calling for pushed Wi-Fi profiles and user-defined Wi-Fi profiles on the Class of Service screen
  • Configure the call direction for incoming calls and outgoing calls. You can specify whether calls are initiated by the PBX or by the devices. See below for more details on call direction.
  • Turn off BlackBerry MVS Only Calling based on call direction in combination with roaming
  • Ignore the caller identification number of the calling party in PBX-initiated calls. During normal call setup some wireless networks might alter the caller identification number. If the BlackBerry MVS Client does not recognize the number, the BlackBerry MVS Client rejects the call. To avoid this, you can permit the BlackBerry MVS Client to ignore the number. When you do this, the BlackBerry MVS Client accepts the call.

    Even if you have not enabled this feature, when the BlackBerry MVS Client detects that the user is roaming, and the user receives a call that has an altered caller identification number, the BlackBerry MVS Client will still accept the call.

When you change a class of service, the BlackBerry MVS updates the affected user accounts and devices over the wireless network.

User management

If you delete or deactivate user accounts, users cannot access their work numbers or use the BlackBerry MVS Client on their devices.

The BlackBerry MVS automatically sends updates to the BlackBerry Enterprise Server, which sends the updates to the users over the wireless network.

User licensing

In the MVS Console, you can view the number of BlackBerry MVS Client Access Licenses that your organization's users are using and the expiration date of the licenses. If you exceed the number of user accounts that can exist on a BlackBerry MVS, the BlackBerry MVS informs you that you require more BlackBerry MVS Client Access Licenses.

Management of administrative roles

You use administrative roles to permit multiple administrators to access the MVS Console. Administrative roles permit administrators to perform the following actions:

  • Configure BlackBerry MVS Server instances, telephony connectors, voice mail connectors, templates, and classes of service
  • Create or delete BlackBerry MVS user accounts (If you delete a BlackBerry MVS user account, the associated BlackBerry Enterprise Server user account is not deleted.)
  • View or configure user accounts

Call direction, Caller Identification Number, Optional ANI numbers, DID/DDI Number

Call direction determines how the setup of the media path between the PBX and the BlackBerry device is initiated for Voice over Mobile calls. Call direction can be PBX-initiated or device-initiated and can be configured for incoming and outgoing calls. For call direction, incoming and outgoing are with respect to the BlackBerry device.

With PBX-initiated call direction, the PBX must send the Caller Identification Number as the calling party number when it initiates call setup. The Caller Identification Number tells the BlackBerry MVS Client that this is a BlackBerry MVS call. You configure the Caller Identification Number on the Telephony Connector page of the MVS Console. The BlackBerry MVS Client compares the last six digits of the calling party number with the last six digits of the Caller Identification Number to determine a match.

During normal call setup some wireless networks might alter the caller identification number. If the BlackBerry MVS Client does not recognize the number, the BlackBerry MVS Client rejects the call. To avoid this, you can permit the BlackBerry MVS Client to ignore the number. When you do this, the BlackBerry MVS Client accepts the call.

If the wireless network alters the number in the calling party number field, the optional ANI numbers allow the BlackBerry MVS Client to identify a call as a BlackBerry MVS call. Part of the BlackBerry MVS provisioning information that the BlackBerry MVS Server sends to the BlackBerry MVS Client includes the optional ANI numbers so that the BlackBerry MVS Client has a record of the numbers that can call. You configure the optional ANI numbers on the Telephony Connector page of the MVS Console.

With device-initiated call direction, the BlackBerry MVS Client sends the DID/DDI Number as the called party number when it initiates call setup. The DID/DDI Number tells the PBX that this is a BlackBerry MVS call. You configure the DID/DDI Number on the MVS Server page of the MVS Console.

If your organization uses devices that operate on GSM networks, PBX-initiated calling offers optimal performance and reliability for BlackBerry MVS calls.

If your organization uses devices that operate on CDMA networks, device-initiated calling offers optimal performance and reliability for BlackBerry MVS calls.

Phone number translation

The Location feature provides phone number normalization. The feature translates the globally unique E.164 number starting with a plus sign (+) to a locally significant number by stripping the plus sign (+) and adding International Direct Dial (IDD) or National Direct Dial (NDD) access codes corresponding to the PSTN dial plan for the selected location.

Normalization is applied to the called number of outgoing external calls that start with a plus sign. The 'called number' refers to a called number sent from the MVS Session Manager to the PBX. 'Outgoing' means from the enterprise to the external network.

Use this feature when your organization's PBX does not support the plus sign or does not add the prefixes automatically.

Provisioning

Provisioning data for BlackBerry MVS users is stored in the BlackBerry Configuration Database. The BlackBerry Configuration Database sends the data to the user's devices over the wireless network when you add a user to the BlackBerry MVS, or when you enable or disable a user in the MVS Console. The data includes user settings, preferences and audio conference information.

Input validation rules

The input validation rules for the MVS Console are restrictive to help you recognize data entry errors. If you make an error when adding data, a tool tip message displays an explanation of the error.

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