Managing classes of service

You can use classes of service to permit users to configure the BlackBerry MVS Client on their BlackBerry devices. A class of service defines the values for all administration fields that are not specific to a BlackBerry Mobile Voice System user account.

You can use classes of service to permit users to perform the following actions:

  • Transfer calls
  • Move calls to their desk numbers
  • Move calls from their desk phones to their BlackBerry devices
  • Move calls to their mobile numbers
  • Move calls to one-time numbers
  • Manually move calls from Voice over Wi-Fi to Voice over Mobile
  • Manually move calls from Voice over Mobile to Voice over Wi-Fi
  • Configure a call schedule
  • Add participants to an active call. Users must be associated with a Cisco Unified Communications Manager 7.1 or later PBX before they can add participants to an active call.
  • Device can initiate automatic handoff between Voice over Wi-Fi and Voice over Mobile
  • Set their mobile numbers from their devices
  • Forward incoming BlackBerry MVS calls to an internal extension or another phone
  • Allow the device to use the no data coverage number to make calls when the network is experiencing congestion
  • Use only the BlackBerry MVS line for making and taking calls
  • Define the starting RTP port number that the device uses when making Voice over Wi-Fi calls and also define the preferred order of codecs when making the Voice over Wi-Fi calls
  • Change the mobile number
  • Change the call move to desk number
  • Change the work line label
  • Change the default line for outgoing calls
  • Change the outgoing call setup sound
  • Change the number that users call to access voice mail
  • Change caller restrictions
  • Change the default network (Wi-Fi or mobile) that users use for work calls
  • Change the automatic handoff method
  • Enable or disable automatic handoff

You can configure actions in a class of service as follows:

  • Control access to Voice over Wi-Fi calling for pushed Wi-Fi profiles and user-defined Wi-Fi profiles on the Class of Service screen
  • Configure the call direction for incoming calls and outgoing calls. You can specify whether calls are initiated by the PBX or by the devices.
  • Turn off BlackBerry MVS Only Calling based on call direction in combination with roaming
  • Ignore the caller identification number of the calling party in PBX-initiated calls. During normal call setup some wireless networks might alter the caller identification number. If the BlackBerry MVS Client does not recognize the number the BlackBerry MVS Client rejects the call. To avoid this, you can permit the BlackBerry MVS Client to ignore the number. When you do this, the BlackBerry MVS Client accepts the call.

    Even if you have not enabled this feature, when the BlackBerry MVS Client detects that the user is roaming, and the user receives a call that has an altered caller identification number, the BlackBerry MVS Client will still accept the call.


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