View disconnected call details

The Disconnected Call Report generates a report of failed calls from the selected BlackBerry Mobile Voice System event file.
  1. In the MVS Console, in the left pane under Reporting, click Disconnected Call Report.
  2. Click Browse.
  3. Navigate to the directory where the required event file is located. The default locations of the directories are:
    • For a 32-bit version of Windows: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\MVS
    • For a 64-bit version of Windows: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\Logs\MVS
    The directories are named by date: YYYYMMDD
  4. Open the directory for the required date.
  5. Double-click the required event file. Event file names have the form: Hostname_MSVE_##_YYYYMMDD_Sequence#.
  6. Click Upload.
  7. To view details about a particular call, click +.
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