Administration Guide

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Managing call direction

To configure the call direction for incoming calls and outgoing calls, you can specify whether the PBX or BlackBerry device initiates the calls.

To set up PBX-initiated calling, you must configure a value for the caller ID number that matches the last six digits of the outgoing ANI that you specify in your organization's telephony environment.

To set up BlackBerry device–initiated calling, you must perform the following actions:

  • Add a unique DID/DDI number to each MVS Session Manager
  • Configure your organization's call routing patterns so that the PBX can route the BlackBerry device–initiated calls to the MVS Session Manager that is associated with the DID/DDI number.

Configure the call direction of incoming calls

You can specify whether the PBX or BlackBerry devices initiate incoming calls.
  1. In the MVS Console, in the left pane, expand Class Of Service.
  2. Click Manage.
  3. Click a class of service.
  4. In the Call Direction section, in the Incoming Calls section, select a type of incoming call direction.
  5. Click Save.
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Configure the call direction of outgoing calls

You can specify whether the PBX or BlackBerry devices initiate outgoing calls.
  1. In the MVS Console, in the left pane, expand Class Of Service.
  2. Click Manage.
  3. Click a class of service.
  4. In the Call Direction section, in the Outgoing Calls section, select a type of outgoing call direction.
  5. Click Save.
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