1. Log in to the Nice Perform Master Site.
2. Click Administration > System Administrator.
3. Click Settings > Technician Mode.
4. In the left pane, expand Organization > Master Site > Interactions Center Definitions > CLS Servers.
5. In the Name field, type a name for the IC Server.
6. Select the Host name option.
7. In the All calls voice recording list, click Yes.
8. In the left pane, expand Organization > Master Site > Interactions Center Definitions > Channel Mapping > Sources Definition.
9. Click the wizard button, and set up the following parameters for the Cisco gateway:
   • In the Name field, type a name for the Cisco gateway.
   • In the Type field, click Passive VoIP Gateway.
   • in the IP field, type the IP address of the Cisco gateway.
   • In the Source Side field, click Summed.
10. Click the wizard button, and set up the following parameters for the BlackBerry MVS Server:
    • In the Name field, type a name for the BlackBerry MVS Server.
    • In the Type field, click Passive VoIP Gateway.
    • in the IP field, type the IP address of the BlackBerry MVS Server.
    • In the Source Side field, click Summed.
11. In the left pane, expand Organization > Master Site > Interactions Center Definitions > Channel Mapping > Dynamic Mapping.
12. Click the Sources Pool tab.
13. Click Add sources to pool.
14. Select the Cisco gateway and the BlackBerry MVS Server.
15. Click Save.
16. Click the Attach/Detach tab.
17. In the CLS ID list, click IC Server.
18. In the UnMapped Pools of Channels list, select channels.
19. In the Unmapped Pools of Sources list, select sources.
20. Click Attach.

In the Nice System Administrator, you can view reports on the calls that have been recorded.

1. Click Business Analyzer.
2. In the left pane, click Interactions and expand Public.
3. Click one of the pre-created queries.