BlackBerry Enterprise Transporter known issues
By design, the BlackBerry® Enterprise Transporter does not support the use of bulk mode when moving user accounts from a source BlackBerry® Enterprise Server Express to a destination BlackBerry® Enterprise Server.
(DT 2077524) If you move user accounts from BlackBerry Enterprise Server 4.1.x to BlackBerry Enterprise Server 5.0 or later, a few days after the migration process completes, contact information might disappear from the contact list on each user's BlackBerry device. This issue affects devices with BlackBerry® 6 or later.
Workaround: Select the Trigger SlowSync option before you start the migration process.
(DT 1025165) In the Find Users window in the BlackBerry Enterprise Transporter, translated group names might display in the Groups drop-down list.
(DT 1025038) If you try to move a Wi-Fi® profile from a source BlackBerry Enterprise Server to a destination BlackBerry Enterprise Server, the BlackBerry Enterprise Transporter does not check to determine if the destination server has a Wi-Fi profile with the same name. If a Wi-Fi profile with the same name exists on the destination server, exceptions are written to the BlackBerry Administration Service - Application Server (BBAS-AS) log file.
Workaround: If a Wi-Fi profile with the same name exists on the source server and the destination server, rename the Wi-Fi profile on the source server before running the BlackBerry Enterprise Transporter.
(DT 1019239) If the BlackBerry Administration Service of the destination BlackBerry Enterprise Server stops running while you are moving user accounts in live mode, the default assignments for groups, IT policies, and software configurations are not applied to the user accounts.
(DT 1018860) If a SQL exception occurs due to a SQL deadlock while the BlackBerry Enterprise Transporter is moving a user account, the BlackBerry Enterprise Transporter might not be able to move the user account.
(DT 995375) If you try to move a user account from the source BlackBerry Enterprise Server and a user account already exists on the destination BlackBerry Enterprise Server with the same first name, last name, and display name, but a different email address, you cannot move the user account.
(DT 958526) If the SkipDominoBBSDReplication and SkipDominoBBSDValidation parameters are set to true in the BlackBerry Enterprise Transporter configuration file (EnterpriseTransporter.exe), after a migration process completes successfully an IBM® Lotus Notes® exception might display and the BlackBerry Enterprise Transporter might shut down.
(DT 757027) If you try to move user accounts to a new BlackBerry Enterprise Server using bulk mode, and some of the user accounts have null values in the email address field in the BlackBerry Configuration Database, you cannot move the user accounts.
(DT 745390) In an IBM® Lotus® Domino® environment, the BlackBerry Enterprise Transporter uses the Lotus Domino user ID of the administrator (username.id) to communicate with the Lotus Domino messaging server. If you use the BlackBerry Enterprise Transporter to select the user ID to use, and the user ID file name, stored in the notes.ini file, contains an accented character (for example, ã), the BlackBerry Enterprise Transporter cannot use it to make calls to the messaging server. As a result, you are not able to use the BlackBerry Enterprise Transporter to move user accounts.
Workaround: Rename the Lotus Domino user ID file name in the notes.ini file so that it does not use any accented characters.
(DT 666612) If you use the BlackBerry Enterprise Transporter to move more than 300 user accounts from a BlackBerry Enterprise Server Express instance to a BlackBerry Enterprise Server instance while the source and destination servers are processing email messages and other tasks, the BlackBerry Enterprise Transporter might not be able to move all of the user accounts.
Workaround: Move 100 user accounts at a time from the source BlackBerry Enterprise Server Express to the destination BlackBerry Enterprise Server.
(DT 489507) If you use the BlackBerry Enterprise Transporter to move user accounts from a source BlackBerry Enterprise Server that is version 4.x to a destination BlackBerry Enterprise Server that is version 5.x, and then add and activate new user accounts on the BlackBerry Enterprise Server version 5.x, if you try to move the new user accounts to the BlackBerry Enterprise Server 4.x, a SQL error might occur.