BlackBerry Analysis, Monitoring, and Troubleshooting Tools known issues
(DT 1025038) If you run the BlackBerry® System Log Monitoring and Reporting Tool on an operating system that does not allow an application to store and modify information in the registry without administrator or local administrator permissions (for example, Windows® 2008 or later), the tool does not save the information that you enter unless you run the tool as an administrator.
(DT 962620) In the BlackBerry Message Flow Reporting Tool 5.0 SP2, changes were made to the way that the tool recorded date and time information in the log files. As a result, for some messages the reported Server Time is larger than the Total Time, which is incorrect.
(DT 961138) In the BlackBerry Message Flow Reporting Tool 5.0 SP2, changes were made to the way that the tool recorded date and time information in the log files. As a result, the information in the Mail Del / Sent field is sometimes incorrect.
(DT 898557) The names of certain IT policy rules or groups might have changed over the course of BlackBerry® Enterprise Server releases. For example, the Common policy group was renamed Common in BlackBerry Enterprise Server 4.1 SP7 and later. If you use the BlackBerry IT Policy Import and Export Tool to export an IT policy from BlackBerry Enterprise Server 4.1 SP6 or earlier, you cannot import the IT policy into a destination BlackBerry Enterprise Server if any of the policy rules are named differently in the destination BlackBerry Enterprise Server.
(DT 821627) If you use the BlackBerry IT Policy Import and Export Tool to export an IT policy, and the Service Exclusivity policy group contains rules that are set to False/No, when you import the IT policy into a BlackBerry Enterprise Server that uses different SRP IDs than the source BlackBerry Enterprise Server, various services might not function as expected for the user accounts that are assigned the IT policy. For example, if the Allow Other Message Services IT policy rule is set to False/No, any users that are assigned the IT policy might not be able to receive email messages.
Workaround: Set the IT policy rules in the Service Exclusivity policy group to the default values before exporting the IT policy.