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Users cannot preview a Microsoft Office 2010 file

Possible solution

Check the version of the BlackBerry® Enterprise Server. Microsoft® Office 2010 files are supported on BlackBerry Enterprise Server 5.0.2.

Possible solution

You must specify the file type that the user wants to preview in the BlackBerry Attachment Service. For information about adding support for file formats using the BlackBerry Attachment Service, see the BlackBerry Enterprise Server Administration Guide.

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