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Download of the BlackBerry Client for Microsoft SharePoint fails with HTTP Error 500

Possible solution

You must add the certificate that the installation program created to the BlackBerry® MDS Connection Service.

Possible solution

The default browser on the BlackBerry device must be the BlackBerry® Browser. To specify the default browser, perform the following actions on the BlackBerry device:
  1. On the Home screen, click Options.
  2. Click Advanced Options.
  3. Click Browser.
  4. For Default browser configuration, select BlackBerry Browser.
  5. Click Save.

Possible solution

Try using one of the following URLs to download the BlackBerry® Client for Microsoft® SharePoint®:
  • The download URL for the BlackBerry Social Networking Application Proxy: https://<SNAP_server_name>:23443/spClient
  • The fully qualified domain name for the download URL: https://<mysnap>:23443/spClient or https://<mysnap.company.com>:23443/spClient

Possible solution

The BlackBerry® Enterprise Server associated with the BlackBerry device cannot access the URL for the BlackBerry Social Networking Application Proxy that is hosting the BlackBerry Client for Microsoft SharePoint. Check with your network administrator to make sure that the BlackBerry Enterprise Server domains can access the BlackBerry Social Networking Application Proxy. Alternatively, install a BlackBerry Social Networking Application Proxy in each BlackBerry Enterprise Server domain.


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