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Troubleshooting: Using IBM Lotus Notes encryption

The BlackBerry device does not prompt the user for the Notes .id password when it decrypts an IBM Lotus Notes encrypted message

After you configure the Notes Native Encryption Password Timeout IT policy rule to prevent the BlackBerry® device from storing the user's Notes .id password, the BlackBerry device does not prompt the user for the Notes .id password to decrypt messages that are encrypted using IBM® Lotus Notes® encryption.

Possible cause

You did not prevent the BlackBerry® Enterprise Server Express from storing the Notes .id password that it uses to decrypt messages.

Possible solution

  1. On the computer that hosts the BlackBerry Enterprise Server Express, on the Start menu, click Run.
  2. Type regedit.
  3. Click OK.
  4. In the left pane, navigate to HKEY_LOCAL_MACHINE\Software\Research in Motion\BlackBerry Enterprise Server.
  5. Click Agents.
  6. Create a DWORD value that you name SECMSGPasswordCacheTimeout.
  7. Double-click SECMSGPasswordCacheTimeout.
  8. In the Value Data field, type 0.
  9. Click OK.

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