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Troubleshooting: BlackBerry Web Desktop Manager

Troubleshooting: Users cannot log in to the BlackBerry Web Desktop Manager

Possible cause

Possible solution

You might have specified an incorrect URL for the BlackBerry® Configuration Database during the BlackBerry Administration Service installation process.

Change the BlackBerry Configuration Database URL.

You might have specified an incorrect URL for the IBM® Lotus® Domino® server during the BlackBerry Administration Service installation process.

Change the IBM Lotus Domino server URL.


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