Administration Guide

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Sending notification messages to users

You can send a notification message to a user, to all of the users associated with a BlackBerry® Enterprise Server Express, or to all of the users in the BlackBerry Domain. You can send notifications as email messages or PIN messages. PIN messages are appropriate for informing users about messaging server outages because BlackBerry devices send and receive PIN messages directly, without using the messaging server. BlackBerry devices do not apply filters to PIN messages.

When users reply to a notification email message, their BlackBerry devices send the replies to the administration email address.

Send a notification message to all users in a BlackBerry Domain

  1. In the BlackBerry® Administration Service, on the Servers and components menu, expand BlackBerry solution topology.
  2. Click BlackBerry Domain.
  3. On the Domain information tab, click Send message to users.
  4. Type the message that you want to send.
  5. Click Send message.

Send a notification message to all users on a BlackBerry Enterprise Server Express

  1. In the BlackBerry® Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > BlackBerry Enterprise Server.
  2. Click an instance.
  3. Under Manage BlackBerry Enterprise Server users, click Send message to users.
  4. Type the message that you want to send.
  5. Click Send message.

Send a notification message to group members

  1. In the BlackBerry® Administration Service, on the BlackBerry solution management menu, expand Group.
  2. Click Manage groups.
  3. Click a group.
  4. Click Send message to users in group.
  5. Type the message that you want to send.
  6. Click Send message.

Send a notification message to a user

  1. In the BlackBerry® Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the name of a user account.
  5. Click Send message to user.
  6. Type the message that you want to send.
  7. Click Send message.

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