Administration Guide

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Managing user accounts

When you delete a user account, you can retain the user account information in the BlackBerry Enterprise Server Express. You can activate the user account again, or the user can continue to use the BlackBerry device as a BlackBerry® Desktop Redirector. When you activate a user account that you retained, the user account will have the same settings it had before you deleted it.

Move a user account to a different group

  1. In the BlackBerry® Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the display name for the user account.
  5. Click Edit user.
  6. On the Groups tab, in the Current groups list, click the group that you want to to remove the user from.
  7. Click Remove.
  8. In the Available groups list, click the group that you want to move the user account to.
  9. Click Add.
  10. Click Save all.

Move a user account from one BlackBerry Enterprise Server Express to another

Before you begin:
  • Verify that the BlackBerry® Enterprise Server Express that you are moving a user account from can access the IBM® Lotus® Domino® server document of the destination BlackBerry Enterprise Server Express.
  • Verify that the BlackBerry Enterprise Server Express that you are moving the user account from is part of the LocalDomainServer group and that you replicated the Lotus Domino directory to the messaging servers in your organization's environment.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for one or more user accounts.
  4. In the search results, select one or more user accounts.
  5. In the BlackBerry Enterprise Server status list, click Switch BlackBerry user to different BlackBerry Enterprise Server.
  6. In the Available BlackBerry Enterprise Server instances list, click the BlackBerry Enterprise Server Express that you want to move the user accounts to.
  7. Click Next.
  8. A message appears indicating that some of the user accounts might have pending deployment tasks. Perform one of the following actions:
    • If you want to cancel any pending deployment tasks and move all of the user accounts, click Yes - Switch the users and fail the tasks.
    • If you do not want to move the user accounts that have pending deployment tasks, click No - Switch only the users that have no existing deployment tasks.

Delete a user account from the BlackBerry Enterprise Server Express

  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the display name for the user account.
  5. In the BlackBerry Enterprise Server status list, click Disable as BlackBerry user.
  6. Click Back to search.
  7. In the Search for users > User criteria section, type the display name for the user account.
  8. Click the display name for the user account.
  9. In the Status list, click Delete user.

Add an administrator role to a user account

  1. In the BlackBerry® Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the display name for the user account.
  5. Click Edit user.
  6. On the Roles tab, in the Available roles list, click the role that you want to assign to the user account.
  7. Click Add.
  8. Click Save all.

Update the contact list manually

You can update the contact list in the BlackBerry® Configuration Database so that you can include any organizational changes or updates in the contact list. The amount of time that the BlackBerry Mail Store Service requires to update the contact list depends on the contact list size.

  1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry solution topology > BlackBerry Domain > Component view.
  2. Click Email.
  3. Click Refresh available user list from company directory.

Resend service books to a BlackBerry device

  1. In the BlackBerry® Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the BlackBerry device PIN.
  5. In the Communications list, click Resend service books to a device.
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