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Deactivating BlackBerry devices that do not have IT policies applied

To prevent BlackBerry® devices that do not have IT policies applied to them from remaining active on a BlackBerry® Enterprise Server Express, you can change the Disable users with unapplied IT policy option to True. The Disable user time limit (hours) option specifies the amount of time that BlackBerry devices can be active on a BlackBerry Enterprise Server Express without having an IT policy applied to the BlackBerry devices.

If you change the Disable users with unapplied IT policy option to True, by default, the BlackBerry Enterprise Server Express sends the IT policy to the BlackBerry devices every 30 minutes until the BlackBerry devices apply the IT policy or the time limit expires. If the time limit expires, the BlackBerry Enterprise Server Express deactivates the BlackBerry device PINs. The permitted range for this option is 0 hours to 8760 hours. If you specify 0 hours, BlackBerry devices deactivate when the IT policy cannot apply automatically.

Deactivate BlackBerry devices that do not have IT policies applied

  1. In the BlackBerry® Administration Service, on the Servers and components menu, expand BlackBerry solution topology > BlackBerry Domain > Component view > Policy.
  2. Click the instance that you want to change.
  3. In the Disable Users with Unapplied IT Policy drop-down list, click True.
  4. In the Disable user time limit (hours) field, type the time (in hours) that can occur before the PINs for BlackBerry devices that you did not apply an IT policy to are deactivated on the BlackBerry® Enterprise Server Express.
  5. Click Save All.
After you finish: Before you re-activate the BlackBerry devices on the BlackBerry Enterprise Server Express, on the BlackBerry devices, in the Security Options list, instruct users to click Wipe Handheld or Security Wipe to delete all of the data on the BlackBerry devices.
Next topic: Creating new IT policy rules to control third-party applications
Previous topic: View the resolved IT policy rules that are assigned to a user account

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