Administration Guide

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Changing how organizer data synchronizes

Change the direction of organizer data synchronization for all user accounts on a BlackBerry Enterprise Server Express

  1. In the BlackBerry® Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Synchronization.
  2. Click the instance that you want to change.
  3. In the Instance information section, click Synchronization.
  4. Click Edit component.
  5. For each type of organizer data, in the Synchronization type drop-down list, perform one of the following actions:
    • To synchronize data from the BlackBerry® Enterprise Server Express to the BlackBerry device only, click Server to Device.
    • To synchronize data from the BlackBerry device to the BlackBerry Enterprise Server Express only, click Device to Server.
    • To synchronize data from the BlackBerry device to the BlackBerry Enterprise Server Express and from the BlackBerry Enterprise Server Express to the BlackBerry device, click Bidirectional.
  6. Click Save all.

Change the direction of organizer data synchronization for a specific user account

  1. In the BlackBerry® Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the display name of the user account.
  5. Click Edit user.
  6. In the Message configuration section, click Default configuration.
  7. On the Organizer data synchronization tab, for each type of organizer data, in the Synchronization type drop-down list, perform one of the following actions:
    • To synchronize data from the BlackBerry® Enterprise Server Express to the BlackBerry device only, click Server to Device.
    • To synchronize data from the BlackBerry device to the BlackBerry Enterprise Server Express only, click Device to Server.
    • To synchronize data from the BlackBerry device to the BlackBerry Enterprise Server Express and from the BlackBerry Enterprise Server Express to the BlackBerry device, click Bidirectional.
  8. Click Continue to user information edit.
  9. Click Save all.

Change how the BlackBerry Administration Service resolves conflicts during organizer data synchronization for all user accounts on a BlackBerry Enterprise Server Express

  1. In the BlackBerry® Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Synchronization.
  2. Click the instance that you want to change.
  3. In the Instance information section, click Synchronization.
  4. Click Edit component.
  5. In the Conflict resolution drop-down list, perform one of the following actions for each type of organizer data:
    • To specify that the BlackBerry® Enterprise Server Express data overrides the BlackBerry device data, click Server Wins.
    • To specify that the BlackBerry device data overrides the BlackBerry Enterprise Server Express data, click Device Wins.
  6. Click Save all.

Change how the BlackBerry Administration Service resolves conflicts during organizer data synchronization for a specific user account

  1. In the BlackBerry® Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the display name for the user account.
  5. Click Edit user.
  6. In the Messaging configuration section, click Default configuration.
  7. On the Organizer data synchronization tab, for each type of organizer data, in the Conflict resolution drop-down list, perform one of the following actions:
    • To specify that the BlackBerry® Enterprise Server Express data overrides the BlackBerry device data, click Server Wins.
    • To specify that the BlackBerry device data overrides the BlackBerry Enterprise Server Express data, click Device Wins.
  8. Click Continue to user information edit.
  9. Click Save all.

Specify the location of organizer data

You can specify whether an administrator can determine the location of a BlackBerry® user's organizer data. By default, the BlackBerry Messaging Agent specifies the location of the organizer data.
  1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Email.
  2. Click the instance that you want to change.
  3. Click Edit instance.
  4. On the Messaging tab, in the Messaging options section, in the Agent who determined organizer data location drop-down list, select Administrator only.
  5. Click Save all.
After you finish: Specify the location that the BlackBerry Messaging Agent uses to find organizer data.

Specify the location that the BlackBerry Messaging Agent uses to find organizer data

You can specify the location that the BlackBerry® Messaging Agent uses to find a BlackBerry user's address book or memo organizer data.

Note: If the Location - Server and Location - Relative Path fields are not populated, the BlackBerry® Enterprise Server Express does not synchronize the user's address book and memo application to the user's BlackBerry device.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the display name for the user account.
  5. Click Edit user.
  6. In the Messaging configuration section, click Default configuration.
  7. On the Organizer data synchronization tab, in the Address book or Memos sections, in the Override the organizer data location drop-down list , select True.
  8. In the Location - Server drop-down list, select the messaging server that hosts the organizer data.
  9. In the Location - Relative Path field, type the relative path for the messaging server that hosts the organizer data.
  10. Click Continue to user information edit.
  11. Click Save all.

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