Automated notification messages

Administration Guide

Overview: BlackBerry Enterprise Server Express
Log in to the BlackBerry Administration Service for the first time
Creating administrator accounts
Using an IT policy to manage BlackBerry Enterprise Solution security
Configuring security options
Configuring the BlackBerry Enterprise Server Express environment
Configuring user accounts
Assigning BlackBerry devices to users
Sending software and BlackBerry Java Applications to BlackBerry devices
Alternative methods for installing BlackBerry Java Applications on BlackBerry devices
Configuring how users access enterprise applications and web content
Setting up the messaging environment
Making the BlackBerry Web Desktop Manager available to users
Configuring the BlackBerry Web Desktop Manager
Creating and configuring Wi-Fi profiles and VPN profiles
Configuring encryption and authentication methods for Wi-Fi enabled BlackBerry devices
Configuring software tokens for BlackBerry devices
Changing the security settings of the BlackBerry Administration Service and BlackBerry Web Desktop Manager
Protecting and redistributing devices
Managing administrator accounts
Managing groups and user accounts
Managing the delivery of BlackBerry Java Applications, BlackBerry Device Software, and device settings to BlackBerry devices
Managing how users access enterprise applications and web content
Managing organizer data synchronization
Managing your organization's messaging environment and attachment support
- Managing message forwarding
- Managing the incoming message queue
  - Delete email messages for user accounts from the incoming message queue
- Managing wireless message reconciliation
  - Turn off wireless message reconciliation for a BlackBerry Enterprise Server Express
- Managing access to remote message data
  - Prevent a user from checking the availability of meeting participants on the BlackBerry device
  - Prevent a user from searching for remote email messages using a device
- Managing email messages that contain HTML and rich content
- Configuring IBM Lotus Notes links on devices
- Synchronizing folders on the BlackBerry device
- Configuring access to documents on remote file systems
- Managing signatures and disclaimers in email messages
- Monitor email messages that users send from BlackBerry devices
- Sending notification messages to users
- Automated notification messages
  - Change the subject for automated notification messages
  - Turn off automated notification messages
- How the BlackBerry Attachment Connector communicates with BlackBerry Attachment Service instances
  - Change how a BlackBerry Attachment Connector retries sending requests to a BlackBerry Attachment Service
  - Change how a BlackBerry Attachment Connector restores a lost connection to a BlackBerry Attachment Service
- Attachment file formats that the BlackBerry Attachment Service supports
  - Limitations for supported attachment file formats
- Changing how a BlackBerry Attachment Service converts attachments
  - Change how a BlackBerry Attachment Service converts attachments
    - BlackBerry Attachment Service optimization settings
  - Change the maximum file size for attachments that users can receive
    - Suggested file sizes for attachments
- Turn off support for an attachment file format for a BlackBerry Attachment Service
- Add support for an additional attachment file format to a BlackBerry Attachment Service
- Changing how the BlackBerry Messaging Agent reconciles attachments to the messaging server
Managing calendars
Managing a BlackBerry Domain
BlackBerry Controller and BlackBerry Enterprise Server Express Component Monitoring
BlackBerry Enterprise Server Express log files
BlackBerry Enterprise Solution connection types and port numbers
Troubleshooting
Glossary
Provide feedback
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If the BlackBerry® Enterprise Server Express cannot send email messages to BlackBerry devices, it sends a notification PIN message to the BlackBerry devices automatically, informing users about an issue with wireless email delivery.

Change the subject for automated notification messages

You can change the subject for automated notification messages that users receive on their BlackBerry® devices. If you do not create a subject, the BlackBerry® Enterprise Server Express uses the default subject.

On the computer that hosts the BlackBerry Enterprise Server Express, on the Start menu, click Run.
Type regedit.
Click OK.
Perform one of the following actions:
- If you are running a 32-bit version of Windows®, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server\Agents.
- If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\WOW6432Node\Research In Motion\BlackBerry Enterprise Server\Agents.
Right-click Agents. Click New > String Value.
Type UserSuppliedBBMessageSubject.
Double-click the new value.
In the Value data field, type a subject that does not exceed the 256 KB limit.
Click OK.

After you finish: Restart the BlackBerry Messaging Agent.

Turn off automated notification messages

You can turn off automated notification messages if users receive them too frequently.

On the computer that hosts the BlackBerry® Enterprise Server Express, on the Start menu, click Run.
Type regedit.
Click OK.
Perform one of the following actions:
- If you are running a 32-bit version of Windows®, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server\Agents.
- If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\WOW6432Node\Research In Motion\BlackBerry Enterprise Server\Agents.
Right-click Agents. Click New > DWORD Value.
Type MaxSkippedNotificationsPerDay.
Double-click the new value.
In the Value data field, type 0.
Click OK.

After you finish: Restart the BlackBerry Messaging Agent.

Next topic: How the BlackBerry Attachment Connector communicates with BlackBerry Attachment Service instances

Previous topic: Send a notification message to a user

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