Administration Guide

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• Overview: BlackBerry Enterprise Server Express
  • Getting started in your BlackBerry Enterprise Server Express environment
• Log in to the BlackBerry Administration Service for the first time
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• Creating administrator accounts
  • Administrative roles and permissions
    • Preconfigured administrative roles
  • Create an administrator account
  • Add an administrator account to a group
  • Specify an email address for the BlackBerry Administration Service
  • Permit an administrator to log in to the BlackBerry Administration Service using a messaging server account
  • Assign a BlackBerry device to an administrator account
• Using an IT policy to manage BlackBerry Enterprise Solution security
  • Using IT policy rules to manage BlackBerry Enterprise Solution security
  • Default IT policy
  • Creating IT policies
    • Create an IT policy
    • Create an IT policy based on an existing IT policy
  • Change the value for an IT policy rule
  • Assign an IT policy to a group
  • Assign an IT policy to a user account
  • Sending an IT policy over the wireless network
    • Resend an IT policy to a BlackBerry device manually
    • Resend an IT policy to a BlackBerry device automatically
  • Assigning IT policies and resolving IT policy conflicts
    • Option 1: Applying one IT policy to each user account
      • Reconciliation rules for conflicting IT policies when you apply one IT policy to the user account
      • Change the method that the BlackBerry Enterprise Server Express uses to resolve conflicting IT policies
      • Rank IT policies
    • Option 2: Applying multiple IT policies to each user account
      • Reconciliation rules for conflicting IT policies when you apply multiple IT policies to a user account
      • Change the method that the BlackBerry Enterprise Server Express uses to resolve conflicting IT policies
      • Rank IT policies
      • Preview how the BlackBerry Enterprise Server Express resolves IT policy conflicts
    • View the resolved IT policy rules that are assigned to a user account
  • Deactivating BlackBerry devices that do not have IT policies applied
    • Deactivate BlackBerry devices that do not have IT policies applied
  • Creating new IT policy rules to control third-party applications
    • Create an IT policy rule for a third-party application
    • Change or delete IT policy rules for third-party applications
  • Delete an IT policy
• Configuring security options
  • Encrypting data that the BlackBerry Enterprise Server Express and a BlackBerry device send to each other
    • Algorithms that the BlackBerry Enterprise Solution uses to encrypt data
    • Change the symmetric key encryption algorithm that the BlackBerry Enterprise Solution uses
  • Managing device access to the BlackBerry Enterprise Server Express
    • Turn on the Enterprise Service Policy
    • Configure the Enterprise Service Policy
    • Permit a user to override the Enterprise Service Policy
  • Extending messaging security to a BlackBerry device
    • Extending messaging security using PGP encryption
      • Configure the BlackBerry Enterprise Solution to support PGP encryption
    • Extending messaging security using S/MIME encryption
      • Configure the BlackBerry Enterprise Solution to support S/MIME encryption
      • Configure encryption options for S/MIME-protected messages
      • Turn off support for processing S/MIME-protected messages on the BlackBerry Enterprise Server Express
    • Extending messaging security using IBM Lotus Notes encryption
      • Configure BlackBerry Enterprise Server Express instances to import Lotus Notes .id files to BlackBerry devices
      • Turning off support for IBM Lotus Notes encryption
  • Generating organization-specific encryption keys for PIN-message encryption
    • Generate a PIN encryption key
  • Turn off BlackBerry services that the BlackBerry MDS Connection Service provides
• Configuring the BlackBerry Enterprise Server Express environment
  • Best practice: Running the BlackBerry Enterprise Server Express
  • Configuring the BlackBerry MDS Connection Service to use a proxy server
    • Configure the BlackBerry MDS Connection Service to use a .pac file
    • Configure the BlackBerry MDS Connection Service to use a proxy server
    • Configure the BlackBerry MDS Connection Service to authenticate to a proxy server on behalf of BlackBerry devices
  • Configuring the BlackBerry Administration Service to use a proxy server
    • Configuring proxy selection for the BlackBerry Administration Service
      • Configuring manual proxy selection for a BlackBerry Administration Service instance
      • Configure manual proxy selection for the Windows account that runs the BlackBerry Administration Service
      • Configure the BlackBerry Administration Service to use the Web Proxy Autodiscovery Protocol to select a proxy server automatically
      • Turn off Web Proxy Autodiscovery Protocol
      • Configure the BlackBerry Administration Service to use a PAC file to select a proxy server automatically
    • Configuring the BlackBerry Administration Service to authenticate with a proxy server
      • Configure the BlackBerry Administration Service to use HTTP basic authentication
      • Delete credentials for HTTP basic authentication
  • Configuring multiple BlackBerry Enterprise Server Express instances to use the same BlackBerry MDS Connection Service
    • Configure multiple BlackBerry Enterprise Server Express instances to use the same BlackBerry MDS Connection Service
• Configuring user accounts
  • Creating user groups
    • Create a group to manage similar user accounts
    • Add user accounts to a group
  • Adding a user account to the BlackBerry Enterprise Server Express
    • Add a user account
    • Create a user account that is not in the contact list in the BlackBerry Configuration Database
    • Export a list of user accounts
    • Importing a list of user accounts to a BlackBerry Enterprise Server Express
      • Fields in a .csv file that contain user account information
      • Import multiple user accounts from a .csv file
      • Create multiple user accounts by importing the user accounts from a .csv file
• Assigning BlackBerry devices to users
  • Preparing to distribute a BlackBerry device
    • Change how the BlackBerry Enterprise Server Express downloads a user's existing email messages onto the BlackBerry device
    • Prevent the BlackBerry Enterprise Server Express from synchronizing existing email messages onto a BlackBerry device
  • Identify whether a BlackBerry device is associated with the BlackBerry Internet Service
  • Assigning BlackBerry devices to user accounts
    • Option 1: Activate a BlackBerry device using the BlackBerry Administration Service
      • When I connect a device to my computer I cannot see the device in the Attached devices section of the BlackBerry Administration Service
    • Option 2: Activating a BlackBerry device over the wireless network
      • Save bandwidth by synchronizing organizer data over the LAN
      • Wireless activation
      • Activation passwords
      • Customize the activation password
      • Customize the activation message
      • Send an activation password to a user
      • Send an activation password to multiple users
    • Option 3: Activating BlackBerry devices over the LAN
    • Option 4: Activating BlackBerry devices using the BlackBerry Web Desktop Manager
    • Option 5: Activating BlackBerry devices over an enterprise Wi-Fi network
      • Prerequisites: Configuring a BlackBerry Router for BlackBerry device activations over the enterprise Wi-Fi network
      • Configure a BlackBerry Router to permit BlackBerry device activations over the enterprise Wi-Fi network
      • Activate a Wi-Fi enabled BlackBerry device
• Sending software and BlackBerry Java Applications to BlackBerry devices
  • Managing BlackBerry Java Applications and BlackBerry Device Software
  • Developing BlackBerry Java Applications for BlackBerry devices
  • Preparing to distribute BlackBerry Java Applications
    • Specify a shared network folder for BlackBerry Java Applications
    • Add a BlackBerry Java Application to the application repository
    • Specify keywords for a BlackBerry Java Application
  • Configuring application control policies
    • Standard application control policies
    • Change a standard application control policy
    • Create custom application control policies for a BlackBerry Java Application
    • IT policy rules take precedence on the device
  • Application control policies for unlisted applications
    • Change the standard application control policy for unlisted applications that are optional
    • Create an application control policy for unlisted applications
    • Configure the priority of application control policies for unlisted applications
  • Creating software configurations
    • Create a software configuration
    • Add a BlackBerry Java Application to a software configuration
    • Assign a software configuration to a group
    • Assign a software configuration to multiple user accounts
    • Assign a software configuration to a user account
  • Install BlackBerry Java Applications on a BlackBerry device at a central computer
  • View the status of a job
    • View the status of a task
      • Error messages: BlackBerry Java Application tasks
      • Error messages: BlackBerry Device Software tasks
      • Error messages: Standard application settings tasks
      • Error messages: IT policy tasks
  • Stopping a job that is running
    • Stop a job that is running
  • View the users that have a BlackBerry Java Application installed on their BlackBerry devices
  • View how the BlackBerry Administration Service resolved software configuration conflicts for a user account
  • Reconciliation rules for conflicting settings in software configurations
    • Reconciliation rules: BlackBerry Java Applications
    • Reconciliation rules: BlackBerry Device Software
    • Reconciliation rules: Standard application settings
    • Reconciliation rules: Application control policies
    • Reconciliation rules: Application control policies for unlisted applications
• Alternative methods for installing BlackBerry Java Applications on BlackBerry devices
  • Installing BlackBerry Java Applications on BlackBerry devices without using the BlackBerry Administration Service
  • Developing BlackBerry Java Applications for BlackBerry devices
  • Methods you can use to install BlackBerry Java Applications on BlackBerry devices
  • Installing BlackBerry Java Applications using the BlackBerry Desktop Software
    • Prerequisites: Installing BlackBerry Java Applications using the BlackBerry Desktop Software
    • Make the BlackBerry Java Application available to the BlackBerry Desktop Software
    • Install the BlackBerry Java Application using the BlackBerry Desktop Software
  • Installing BlackBerry Java Applications using the BlackBerry Application Web Loader
    • Prerequisites: Installing BlackBerry Java Applications using the BlackBerry Application Web Loader
    • Enable the BlackBerry Application Web Loader on a web server
    • Install the BlackBerry Java Application using the BlackBerry Application Web Loader
  • Installing BlackBerry Java Applications using the standalone application loader tool
    • Prerequisites: Installing BlackBerry Java Applications using the standalone application loader tool
    • Add BlackBerry Java Application files to a shared network folder
    • Share the Research In Motion folder that contains the BlackBerry Java Application
    • Configure the standalone application loader tool to install the BlackBerry Java Application in automated mode
    • Install the BlackBerry Java Application using the standalone application loader tool
  • Installing BlackBerry Java Applications using a web browser on BlackBerry devices
    • Prerequisites: Installing BlackBerry Java Applications using a web browser on BlackBerry devices
    • Install the BlackBerry Java Application on a web server
    • Install the BlackBerry Java Application using a web browser on the BlackBerry device
• Configuring how users access enterprise applications and web content
  • Specifying a BlackBerry MDS Connection Service as a central push server
    • Specify a BlackBerry MDS Connection Service as a central push server
  • Configuring how BlackBerry devices authenticate to content servers
    • Configure how BlackBerry devices authenticate to content servers
    • Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content servers that use NTLM
    • Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content servers that use Kerberos
    • Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content servers that use LTPA
    • Configuring the BlackBerry MDS Connection Service to authenticate devices to the RSA Authentication Manager
      • Prerequisites: Configuring the BlackBerry MDS Connection Service to support RSA authentication when the BlackBerry MDS Connection Service runs on Windows Server 2008
      • Configure the BlackBerry MDS Connection Service to support RSA authentication when the BlackBerry MDS Connection Service runs on Windows Server 2008
      • Configure the BlackBerry MDS Connection Service to authenticate devices to the RSA Authentication Manager
  • Configuring how the BlackBerry MDS Connection Service manages requests for web content
    • Configure the BlackBerry MDS Connection Service to manage HTTP cookie storage
    • Configure the timeout limit for HTTP connections with BlackBerry devices
    • Configure the timeout limit for HTTP connections with web servers
    • Configure the maximum number of times that the BlackBerry Browser accepts HTTP redirections
  • Permitting push applications to make trusted connections to a BlackBerry MDS Connection Service
    • Create a key store to store certificates for use with HTTPS connections
    • Add a certificate for the BlackBerry MDS Connection Service
    • Export the BlackBerry MDS Connection Service certificate to make it available to push applications
    • Import the BlackBerry MDS Connection Service certificate to the key store of a push application
  • Configuring a BlackBerry MDS Connection Service to trust web servers
    • Specify whether the BlackBerry MDS Connection Service requires trusted HTTPS connections from web servers
    • Specify whether the BlackBerry MDS Connection Service requires trusted TLS connections from web servers
    • Configuring certificate server information for the BlackBerry MDS Connection Service
      • Configure the LDAP servers that the BlackBerry MDS Connection Service uses to retrieve certificates
        • LDAP server settings
      • Configure the BlackBerry MDS Connection Service to use DSML to retrieve certificates
      • Configure the OCSP servers that the BlackBerry MDS Connection Service uses to retrieve the status of certificates
      • Configure the CRL servers that the BlackBerry MDS Connection Service uses to retrieve the status of certificates
      • Add communication information to a BlackBerry MDS Connection Service configuration set
      • Assign a BlackBerry MDS Connection Service configuration set to a BlackBerry MDS Connection Service instance
    • Add a retrieved certificate for a web server to the key store
  • Permitting users to access intranet sites on BlackBerry devices using global login information
    • Configure global login information for intranet site access
  • Configuring how the BlackBerry MDS Connection Service connects to BlackBerry devices
    • Specify the maximum amount of data that a BlackBerry MDS Connection Service can send to BlackBerry devices
    • Specify the pending content timeout limit for a BlackBerry MDS Connection Service
    • Permit Java applications to use scalable socket connections with a BlackBerry MDS Connection Service
    • Specify the thread pool size of a BlackBerry MDS Connection Service
    • Specify the maximum number of scalable socket connections
    • Prevent the BlackBerry MDS Connection Service from using scalable HTTP
    • Specify the port number that the web server listens on for push application requests
    • Specify how often a BlackBerry MDS Connection Service polls for configuration information
• Setting up the messaging environment
  • Creating email message filters
    • Create an email message filter that applies to all user accounts on a BlackBerry Enterprise Server Express
    • Turn on an email message filter that applies to all user accounts on a BlackBerry Enterprise Server Express
    • Create an email message filter that applies to a specific user account
    • Turn on an email message filter that applies to a specific user account
  • Copying existing email message filters to another BlackBerry Enterprise Server Express
    • Export email message filters for a BlackBerry Enterprise Server Express
    • Import email message filters for a BlackBerry Enterprise Server Express
  • Copying existing email message filters to user accounts
    • Export email message filters for a user account
    • Import email message filters for a user account
  • Extension plug-ins for processing messages
    • Install an extension plug-in application
    • Add an extension plug-in to a BlackBerry Messaging Agent
    • Change how a BlackBerry Messaging Agent uses extension plug-ins
  • Configure how a BlackBerry Messaging Agent deletes email messages from a BlackBerry state database
  • Mapping contact information fields for synchronization and contact lookups
    • Map a contact information field in an email application to a contact list field on BlackBerry devices
    • Map a contact list field in an email application to a contact list field on a BlackBerry device
    • Map a contact information field in an email application to contact list fields on BlackBerry devices
    • Map a contact list field in an email application to a contact list field on a BlackBerry device
• Making the BlackBerry Web Desktop Manager available to users
  • Installing the client components of the BlackBerry Web Desktop Manager on users' computers
  • Publish the client files for the BlackBerry Web Desktop Manager in a Windows GPO for Windows XP
  • Publish the client files for the BlackBerry Web Desktop Manager in a Windows GPO for Windows Vista
    • Configure the Microsoft ActiveX Installer on Windows Vista
  • Configure users' computers to install the client file for the BlackBerry Web Desktop Manager automatically
  • Make the BlackBerry Web Desktop Manager available to users
• Configuring the BlackBerry Web Desktop Manager
  • Permit users to perform administrative tasks using the BlackBerry Web Desktop Manager
  • Permit users to create activation passwords using the BlackBerry Web Desktop Manager
  • Permit users to activate BlackBerry devices using the BlackBerry Web Desktop Manager
  • Permit users to back up and restore data using the BlackBerry Web Desktop Manager
  • Configure the domains for backing up data using the BlackBerry Web Desktop Manager
  • Change the text colors in the BlackBerry Web Desktop Manager
    • BlackBerry Web Desktop Manager text colors
  • Display a custom image in the BlackBerry Web Desktop Manager
  • Display the domain name on the login page of the BlackBerry Web Desktop Manager
• Creating and configuring Wi-Fi profiles and VPN profiles
  • Creating and configuring Wi-Fi profiles
    • Prerequisites: Creating Wi-Fi profiles and VPN profiles
      • Connection types and port numbers for a Wi-Fi network
    • Create a Wi-Fi profile
    • Create a Wi-Fi profile based on an existing Wi-Fi profile
    • Configure a Wi-Fi profile on a BlackBerry device
    • Assign a Wi-Fi profile to a group
    • Assign a Wi-Fi profile to a user account
    • Configure a Wi-Fi profile
  • Creating and configuring VPN profiles
    • Create a VPN profile
    • Create a VPN profile based on an existing VPN profile
    • Configure a VPN profile
    • Assign a VPN profile to a group
    • Assign a VPN profile to a user account
    • Associate a VPN profile with a Wi-Fi profile
  • Delete a Wi-Fi profile
  • Delete a VPN profile
  • Importing profile information from a .csv file
    • Best practices: Creating a .csv file that contains profile information that you want to import
    • Create a .csv file that contains profile information that you want to import
      • Fields in the .csv file that contains profile information
    • Import profile information from a .csv file
• Configuring encryption and authentication methods for Wi-Fi enabled BlackBerry devices
  • Configuring WEP encryption
    • Configure WEP keys for BlackBerry devices using a Wi-Fi profile
  • Configuring PSK encryption
    • Configure PSK encryption data for BlackBerry devices using a Wi-Fi profile
  • Configuring LEAP authentication
    • Configure LEAP authentication data for BlackBerry devices using a Wi-Fi profile
  • Configuring PEAP authentication
    • Configure PEAP authentication data for BlackBerry devices using a Wi-Fi profile
    • Prerequisites: Distributing a certificate using the BlackBerry Desktop Manager
    • Distribute a certificate using the BlackBerry Desktop Manager
      • Users cannot find the certificate synchronization tool in the BlackBerry Desktop Manager
    • Configure PEAP configuration settings in the Wi-Fi profile on a BlackBerry device
  • Configuring EAP-TLS authentication
    • Configure EAP-TLS authentication data for BlackBerry devices using a Wi-Fi profile
    • Configure EAP-TLS configuration settings in the Wi-Fi profile on a BlackBerry device
  • Configuring EAP-TTLS authentication
    • Configure EAP-TTLS authentication data for BlackBerry devices using a Wi-Fi profile
    • Configure EAP-TTLS configuration settings in the Wi-Fi profile on a BlackBerry device
  • Configuring EAP-FAST authentication
    • Configure EAP-FAST authentication
    • Send EAP-FAST authentication data to a BlackBerry device using a Wi-Fi profile
    • Configure EAP-FAST configuration settings in the Wi-Fi profile on BlackBerry devices
• Configuring software tokens for BlackBerry devices
  • Prerequisites: Configuring BlackBerry devices for RSA authentication
  • Configure BlackBerry devices for RSA authentication
  • Configure RSA authentication over a Wi-Fi network using a software token
  • Configure RSA authentication over a VPN network using a software token
  • Assign software tokens to a user account
• Changing the security settings of the BlackBerry Administration Service and BlackBerry Web Desktop Manager
  • Import a new SSL certificate for the BlackBerry Administration Service and BlackBerry Web Desktop Manager
  • Configuring which IBM Lotus Domino server with DIIOP the BlackBerry Administration Service uses
    • Change the IBM Lotus Domino server with DIIOP that the BlackBerry Administration Service uses
  • Change the information for Microsoft Active Directory authentication
  • Configuring single sign-on authentication for the BlackBerry Administration Service and BlackBerry Web Desktop Manager
    • Configure constrained delegation for the Microsoft Active Directory account to support single sign-on authentication
    • Turn on single sign-on authentication for the BlackBerry Administration Service
    • BlackBerry Administration Service web addresses and BlackBerry Web Desktop Manager web addresses that support BlackBerry Administration Service single sign-on
  • Changing password settings for BlackBerry Administration Service authentication
    • Change password settings for BlackBerry Administration Service authentication
  • Regenerate the system credentials for the BlackBerry Administration Service
• Protecting and redistributing devices
  • Preparing a device for redistribution to a new user
    • Use the BlackBerry Administration Service to delete user data and assign the device to a new user
    • Use the BlackBerry Administration Service to delete user data and remove the BlackBerry Device Software before assigning the device to a new user
  • Deleting only work data from a device
    • Delete only work data from a device
  • Using IT administration commands to protect a lost or stolen device
    • Protect a stolen device
    • Protect a lost device
    • Protect a lost device that a user might not recover
• Managing administrator accounts
  • Change the roles for an administrator account
  • Delete a role
  • Delete an administrator account
• Managing groups and user accounts
  • Managing groups
    • Using default groups to manage user accounts and administrator accounts
    • Remove a user account from a group
    • Change the properties of a group
    • Rename a group
    • Delete a group
  • Managing user accounts
    • Move a user account to a different group
    • Move a user account from one BlackBerry Enterprise Server Express to another
    • Delete a user account from the BlackBerry Enterprise Server Express
    • Add an administrator role to a user account
    • Update the contact list manually
    • Resend service books to a BlackBerry device
• Managing the delivery of BlackBerry Java Applications, BlackBerry Device Software, and device settings to BlackBerry devices
  • Managing the default distribution settings for jobs
    • Change default settings for a job schedule
    • Change how IT policies are sent to BlackBerry devices
    • Change how to install, update, or remove BlackBerry Java Applications
    • Change how to install or update the BlackBerry Device Software
    • Change how the BlackBerry Enterprise Server Express sends standard application settings to BlackBerry devices
  • Managing the distribution settings for a specific job
    • Specify the start time and priority for a job
    • Change how a job sends IT policies to BlackBerry devices
    • Change how a job sends BlackBerry Java Applications to BlackBerry devices
    • Change how a job sends the BlackBerry Device Software to BlackBerry devices
    • Change how a job sends standard application settings to BlackBerry devices
  • Managing BlackBerry Java Applications on BlackBerry devices
    • Make a BlackBerry Java Application unavailable for installation
    • Remove a BlackBerry Java Application from BlackBerry devices over the wireless network
  • Managing software configurations
    • Remove a software configuration from a group
    • Remove a software configuration from multiple user accounts
    • Remove a software configuration from a user account
    • Delete a software configuration
• Managing how users access enterprise applications and web content
  • Restricting user access to content on web servers
    • Restrict requests for content on web servers from BlackBerry devices
    • Specify web address patterns
    • Create a pull rule
    • Restrict or permit web addresses and Intranet addresses using a pull rule
    • Assign a pull rule to the members of a group
    • Assign a pull rule to user accounts
  • Restricting user access to media content in the BlackBerry Browser
    • Prevent users from accessing specific media types
    • Configure download limits for media content types
    • Default download limits for media content types
  • Configuring Integrated Windows authentication so that users can access resources on your organization's network
    • Configuring the Microsoft Active Directory account to delegate access
      • Prerequisites: Configuring the Microsoft Active Directory account to delegate access to an intranet site
      • Configure the Microsoft Active Directory account to delegate access to an intranet site
      • Prerequisites: Configuring the Microsoft Active Directory account to delegate access to a shared folder
      • Configure the Microsoft Active Directory account to delegate access to a shared folder
    • Configuring the BlackBerry MDS Connection Service when the messaging server is located in a remote Microsoft Active Directory domain
      • Configure the BlackBerry MDS Connection Service when the messaging server is located in a remote Microsoft Active Directory domain
    • Turn on Integrated Windows authentication so that users can access resources on your organization's network
  • Restricting the push application content that users can receive
    • Restrict push applications from sending data to BlackBerry devices
    • Create push initiators for push applications
    • Turn on push authorization
    • Create a push rule
    • Assign push initiators to a push rule
    • Assign a push rule to the members of a group
    • Assign a push rule to user accounts
    • Encrypt push requests that push applications send to BlackBerry devices
  • Managing push application requests
    • Specify device ports for application-reliable push requests
    • Store push application requests in the BlackBerry Configuration Database
    • Configure the settings for storing push requests in the BlackBerry Configuration Database
    • Configure the maximum number of active connections that a BlackBerry MDS Connection Service can process
    • Configure the maximum number of queued connections that a BlackBerry MDS Connection Service can process
• Managing organizer data synchronization
  • Managing the wireless backup and recovery of organizer data
    • Turn off the wireless backup of organizer data for a user account
    • Delete organizer data for members of a user group from the BlackBerry Enterprise Server Express
    • Delete a user's organizer data from a BlackBerry Enterprise Server Express
  • Turning off organizer data synchronization
    • Turn off organizer data synchronization for all user accounts that are associated with a BlackBerry Enterprise Server Express
    • Turn off organizer data synchronization for a specific user account
  • Changing how organizer data synchronizes
    • Change the direction of organizer data synchronization for all user accounts on a BlackBerry Enterprise Server Express
    • Change the direction of organizer data synchronization for a specific user account
    • Change how the BlackBerry Administration Service resolves conflicts during organizer data synchronization for all user accounts on a BlackBerry Enterprise Server Express
    • Change how the BlackBerry Administration Service resolves conflicts during organizer data synchronization for a specific user account
    • Specify the location of organizer data
    • Specify the location that the BlackBerry Messaging Agent uses to find organizer data
• Managing your organization's messaging environment and attachment support
  • Managing message forwarding
    • Forward email messages to a BlackBerry device when no filter rules apply
    • Do not deliver email messages to a BlackBerry device when no filter rules apply
    • Forward email messages from inbox subfolders to a BlackBerry device
    • Turn off email message forwarding to user accounts in a group
    • Turn off email message forwarding to a user account
    • Turn off synchronization for email messages sent from a BlackBerry device
    • Turn off email message forwarding when a user connects a BlackBerry device to a computer
  • Managing the incoming message queue
    • Delete email messages for user accounts from the incoming message queue
  • Managing wireless message reconciliation
    • Turn off wireless message reconciliation for a BlackBerry Enterprise Server Express
  • Managing access to remote message data
    • Prevent a user from checking the availability of meeting participants on the BlackBerry device
    • Prevent a user from searching for remote email messages using a device
  • Managing email messages that contain HTML and rich content
    • View whether a user turned on support for email messages that contain HTML and rich content for a BlackBerry device
    • Turn off support for rich text formatting and inline images in email messages for users on a BlackBerry Enterprise Server Express
    • Turn off support for rich text formatting in email messages using an IT policy rule
  • Configuring IBM Lotus Notes links on devices
    • Configure the BlackBerry Enterprise Server Express to support IBM Lotus Notes links to different IBM Lotus Domino domains
    • Updating the map for IBM Lotus Domino server names and host names
    • Change how often the BlackBerry Messaging Agent updates the map for IBM Lotus Domino server names and host names
    • Turn off support for IBM Lotus Notes links
  • Synchronizing folders on the BlackBerry device
    • Control which published public contact folders a user can synchronize to a BlackBerry device
    • Control which personal contact subfolders a user can synchronize to a BlackBerry device
    • Control which personal mail folders a user can synchronize with a BlackBerry device
    • Specify public contact databases that users can access from their BlackBerry devices
    • Control which public contact databases a user can access from the BlackBerry device
  • Configuring access to documents on remote file systems
    • Configure the BlackBerry MDS Connection Service to communicate with a remote file system
    • Add communication information to a BlackBerry MDS Connection Service configuration set
    • Assign a BlackBerry MDS Connection Service configuration set to a BlackBerry MDS Connection Service instance
  • Managing signatures and disclaimers in email messages
    • Add a signature to email messages that a user sends from a BlackBerry device
    • Add a disclaimer to email messages that users send from BlackBerry devices
    • Add a disclaimer to email messages that a user sends from a BlackBerry device
    • Specify conflict rules for disclaimers
    • Turn off disclaimers for email messages
  • Monitor email messages that users send from BlackBerry devices
  • Sending notification messages to users
    • Send a notification message to all users in a BlackBerry Domain
    • Send a notification message to all users on a BlackBerry Enterprise Server Express
    • Send a notification message to group members
    • Send a notification message to a user
  • Automated notification messages
    • Change the subject for automated notification messages
    • Turn off automated notification messages
  • How the BlackBerry Attachment Connector communicates with BlackBerry Attachment Service instances
    • Change how a BlackBerry Attachment Connector retries sending requests to a BlackBerry Attachment Service
    • Change how a BlackBerry Attachment Connector restores a lost connection to a BlackBerry Attachment Service
  • Attachment file formats that the BlackBerry Attachment Service supports
    • Limitations for supported attachment file formats
  • Changing how a BlackBerry Attachment Service converts attachments
    • Change how a BlackBerry Attachment Service converts attachments
      • BlackBerry Attachment Service optimization settings
    • Change the maximum file size for attachments that users can receive
      • Suggested file sizes for attachments
  • Turn off support for an attachment file format for a BlackBerry Attachment Service
  • Add support for an additional attachment file format to a BlackBerry Attachment Service
  • Changing how the BlackBerry Messaging Agent reconciles attachments to the messaging server
    • Change the maximum file size for attachments that users can send
    • Prevent users from sending large attachments
    • Change the maximum file size of attachments that users can download
• Managing calendars
  • Correcting calendar synchronization errors on devices
    • Configuration levels using the BlackBerry Enterprise Trait Tool
    • Turn on corrective calendar synchronization
    • View the current settings for corrective calendar synchronization
    • Permit corrective calendar synchronization to correct errors automatically
    • Configure the range of days to check for calendar synchronization errors
    • Configure when corrective calendar synchronization runs
    • Configure throttling for corrective calendar synchronization
    • Logging information for corrective calendar synchronization
    • Delete a setting for corrective calendar synchronization
  • Start corrective calendar synchronization manually for a user account
• Managing a BlackBerry Domain
  • Restarting BlackBerry Enterprise Server Express components
    • Restart a BlackBerry Enterprise Server Express component using the BlackBerry Administration Service
    • Restart a BlackBerry Enterprise Server Express component using Windows Services
    • Best practice: Restarting more than one BlackBerry Administration Service instance
  • Using the BlackBerry Enterprise Trait Tool
    • Use the BlackBerry Enterprise Trait Tool
  • BlackBerry Enterprise Trait Tool traits
  • Managing BlackBerry CAL keys
    • Add or delete a BlackBerry CAL key
    • Copy a BlackBerry CAL key to a text file
  • Configuring the BlackBerry Mail Store Service instance that updates the contact list
    • How the BlackBerry Mail Store Service instances update multiple contact lists
    • Configure the BlackBerry Mail Store Service instance that updates the contact list
  • Configuring BlackBerry Policy Service throttling
    • View the current settings for BlackBerry Policy Service throttling
    • Configuring BlackBerry Policy Service throttling for IT policies and service books
      • Configure BlackBerry Policy Service throttling for IT policies and service books
    • Configuring BlackBerry Policy Service throttling for PIN encryption keys
      • Configure BlackBerry Policy Service throttling for PIN encryption keys
    • Configuring BlackBerry Policy Service throttling for application polling
      • Configure BlackBerry Policy Service throttling for application polling
    • Delete a BlackBerry Policy Service throttling setting
  • Change the port number that BlackBerry Enterprise Server Express components use to connect to the BlackBerry Configuration Database
  • Change the port number that the syslog tools use to monitor BlackBerry Enterprise Server Express events
• BlackBerry Controller and BlackBerry Enterprise Server Express Component Monitoring
  • How the BlackBerry Controller monitors the BlackBerry Enterprise Server Express components
    • Change how the BlackBerry Controller restarts the BlackBerry Messaging Agent
    • Change how the BlackBerry Controller restarts a BlackBerry Enterprise Server Express service
  • BlackBerry Enterprise Server Alert Tool
    • Configuring notifications using the BlackBerry Enterprise Server Alert Tool
      • Change the default event monitoring level
      • Define a notification recipient
• BlackBerry Enterprise Server Express log files
  • Log files for BlackBerry Enterprise Server Express components
    • Changing the location where BlackBerry Enterprise Server Express components save log files
      • Change the location where BlackBerry Enterprise Server Express components save log files
      • Store the log files for BlackBerry Enterprise Server Express components in one folder
    • Changing how BlackBerry Enterprise Server Express components create log files
      • Add a prefix to the file names of the log files for BlackBerry Enterprise Server Express components
      • Change the maximum size of the log file for a BlackBerry Enterprise Server Express component
      • Change the logging level for a BlackBerry Enterprise Server Express component
      • Create an additional log file for a BlackBerry Enterprise Server Express component when the current log file reaches its maximum size
      • Change the identifier of the log file for a BlackBerry Enterprise Server Express component
      • Prevent a BlackBerry Enterprise Server Express component from creating a daily log file
      • Configure when the BlackBerry Enterprise Server Express deletes a log file
      • Change the character encoding of the log file for a BlackBerry Enterprise Server Express component
      • Restore logging settings to default values for all components
    • Component identifiers for log files
  • BlackBerry MDS Connection Service log files
    • Changing how the BlackBerry MDS Connection Service creates a log file
      • Change the logging level for BlackBerry MDS Connection Service log files
      • Change the interval that the BlackBerry MDS Connection Service writes information to a log file
      • Change the host and port number that the BlackBerry MDS Connection Service connects to when it sends UDP log file messages
      • Change the host and port number that the BlackBerry MDS Connection Service connects to when it sends TCP log file messages
      • Configure BlackBerry MDS Connection Service to log DSML information
      • Change the activities that the BlackBerry MDS Connection Service writes to a log file
    • Using BlackBerry MDS Connection Service log files to view information for proxied connections to BlackBerry devices
      • Information in BlackBerry MDS Connection Service log files for proxied connections to BlackBerry devices
• BlackBerry Enterprise Solution connection types and port numbers
  • BlackBerry Administration Service connection types and port numbers
  • BlackBerry Attachment Service connection types and port numbers
  • BlackBerry Configuration Database connection types and port numbers
  • BlackBerry Controller connection types and port numbers
  • BlackBerry Dispatcher connection types and port numbers
  • BlackBerry Messaging Agent connection types and port numbers
  • BlackBerry MDS Connection Service connection types and port numbers
  • BlackBerry Policy Service connection types and port numbers
  • BlackBerry Router connection types and port numbers
  • BlackBerry Synchronization Service connection types and port numbers
  • IBM Lotus Domino connection types and port numbers
  • SNMP agent connection types and port numbers
  • Syslog connection type and port number
• Troubleshooting
  • Troubleshooting: Connecting to the BlackBerry Administration Service
    • The web browser displays an HTTP 404 or HTTP 504 error message when it tries to connect to a BlackBerry Administration Service instance
  • Troubleshooting: BlackBerry Enterprise Server Express Performance
    • A BlackBerry Enterprise Server Express that you installed remotely from the BlackBerry Configuration Database uses an unexpected amount of system resources and increases wireless network traffic
    • Microsoft SQL Server uses a considerable amount of disk space
  • Troubleshooting: Using IBM Lotus Notes encryption
    • The BlackBerry device does not prompt the user for the Notes .id password when it decrypts an IBM Lotus Notes encrypted message
  • Troubleshooting: Setting up user accounts
    • You cannot create a user account in the BlackBerry Administration Service
    • You cannot find a new user account in the directory using the BlackBerry Administration Service
  • Troubleshooting: Messaging
    • Messages are not delivered to BlackBerry devices
  • Troubleshooting: BlackBerry Web Desktop Manager
    • Troubleshooting: Users cannot log in to the BlackBerry Web Desktop Manager
  • Troubleshooting: Connections to the Wi-Fi network
    • A BlackBerry device cannot connect to a Wi-Fi network
      • A user cannot see Wi-Fi connection settings on a Wi-Fi enabled BlackBerry device
        • Status indicators
      • Status fields for Wi-Fi connections
      • Status fields for VPN connections
      • Status fields for UMA or GAN connections
      • Status fields for BlackBerry Infrastructure connections
      • Status fields for Enterprise connections
    • A BlackBerry device cannot open a VPN connection
    • A BlackBerry device cannot connect to the mobile network using UMA or GAN
    • Verify whether a BlackBerry device can resolve an IP address
    • Look up a computer name to resolve an IP address
  • Troubleshooting: BlackBerry Administration Service pools
    • BlackBerry Administration Service instances located in different network segments are not connecting to each other
• Glossary
• Provide feedback
• Legal notice