Activation known issues
When a BlackBerry® device user who has a BlackBerry® Internet Service account and a BlackBerry Enterprise Server Express account activates a new BlackBerry device, the user cannot send email messages using the BlackBerry Internet Service account. (DT 617358)
Workaround: Reactivate the BlackBerry Internet Service account.
When a user exceeds the maximum number of attempts for entering the enterprise activation password, there is no notification message displayed on the device. The user has to manually cancel the enterprise activation. (DT 253518)
The BlackBerry Enterprise Server Express cannot activate a user who uses a Portuguese mail template. (DT 107411)
Workaround: Change the value of the name field to $inbox.
If you change the organizer data synchronization settings after you add a user account, when a user activates a device, organizer data synchronization can occur twice. (SDR 358491)
Workaround: Wait an hour after adding a user account and changing the organizer data synchronization settings before activating the device.