Update Guide

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Create the BlackBerry Device Software update instructions for users that use the BlackBerry Desktop Software

You can create update instructions for users so that they can update the BlackBerry® Device Software on their computers using the BlackBerry® Desktop Software.
Before you begin:
  • Obtain the BlackBerry Device Software installation file from your organization's service provider.
  • Set up a shared network folder that users can access from their computers.
  • Extract the BlackBerry Device Software installation files to the shared network folder.
  1. Create an email message that specifies the location of the shared network folder.
  2. Consider providing the following instructions in the email message:
    • Install the BlackBerry Device Software on your computer.
    • Open the BlackBerry Desktop Software.
    • Connect your BlackBerry device to your computer.
    • In the BlackBerry Desktop Software, use the application loader tool to update the BlackBerry Device Software.
    • Do not disconnect your device from your computer until the update process completes.
    • If prompted, type your device password. Click Next.
    • If the device uses a serial connection, complete the instructions on the screen.
    • If your organization's environment includes the BlackBerry® Enterprise Server Express Express for Microsoft® Exchange or BlackBerry® Enterprise Server Express Express for IBM® Lotus® Domino®, if prompted, select the Provision the device during the loading process option. Select the messaging server that the user account is located on.
    • If your organization's environment includes the BlackBerry® Enterprise Server Express Express for Novell® GroupWise®, if prompted, select the Do not provision the device during the loading process option. After the update completes, activate the device over the wireless network.
  3. Send the email message.
After you finish: To verify that the update process completed, instruct users to check the version information in the BlackBerry device options on the About screen.
Next topic: Permitting users to update the BlackBerry Device Software using the BlackBerry Web Desktop Manager
Previous topic: Configure email settings for the BlackBerry Desktop Software

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