When a BlackBerry® device user switches to another BlackBerry device, email prepopulation might start before the activation process completes. (DT 1267967)
If public folders are updated while a device is out-of-coverage, the BlackBerry® Enterprise Server Express repeatedly tries to synchronize the changes, which can cause a performance issue. (DT 1251446)
If a user creates a folder on a device and files message on the device, the BlackBerry Enterprise Server Express continuously logs that it could not find the folder ID for the entry ID during the message moved rescan. The same type of behavior happens if a folder is deleted from the device and there were filed messages to that folder. (DT 1198758)
When receiving a missed conversation or missed call messages for Microsoft® Office Communications Server 2007 which is delivered to Microsoft® Outlook®, the same message is not delivered to the recipient's device. (DT 1161394)
When moving user mailboxes to another Microsoft® Exchange server, BlackBerry Messaging Agent instances might be assigned more user accounts than the maximum permitted, which might cause performance issues. (DT 1158615)
Workaround: Restart the BlackBerry Controller or BlackBerry Dispatcher services.
When the BlackBerry Enterprise Server Express rescans all contact folders, it opens two MAPI calls for each public folder and can cause a performance issue. The BlackBerry Enterprise Server Express rescans all contact folders every 20 minutes. (DT 1147411)
Searching for remote email messages from BlackBerry devices might take longer than expected. (DT 1133242)
When the BlackBerry Enterprise Server Express is synchronizing a lot of folders over the network, the Microsoft Exchange servers do not perform as expected. (DT 1141515)
If the BlackBerry Enterprise Server Express cannot determine who the sender is of an email message, it does not write any error messages to the log files. (DT 1101865)
If a user adds a contact from a vCard® attachment that has a last name but no first name, the device stores the last name in the first name field. (DT 1055796)
If you add a user account to the BlackBerry Enterprise Server Express but do not activate the device, the BlackBerry Enterprise Server Express performs unnecessary actions on the user account (for example, queuing changes to calendar entries). (DT 1043002)
When performing a user lookup using a BlackBerry device, the Note field will be populated differently based on whether you configure the BlackBerry Enterprise Server Express to use LDAP or MAPI to connect to Microsoft® Active Directory®. For example, if the user account populates both the Description field on the General tab and the Notes field on the Telephones tab, a BlackBerry Enterprise Server Express configured to use the MAPI protocol will return the value entered into the Description field; a lookup using LDAP will return the value entered in the Notes field. (DT 1014980)
When a BlackBerry device user views an email message that is formatted in badly formed HTML, the email message might be truncated. (DT 1007016)
If you configure the BlackBerry Enterprise Server Express to use LDAP to connect to Microsoft Active Directory directly, if a BlackBerry device user specifies a Home2 phone number, the number will appear twice on the user's device in both the Home2 and Other fields. (DT 1006092)
When performing a user lookup using a device, fields in the user search results might appear blank if the user account has multiple values entered for a field. For example, if the user account has multiple home phone numbers, the search results will not display the user's home phone number. (DT 1005903, DT 1002292)
The Handheldcleanup -u command lists all user accounts instead of isolating the user accounts that have a modified server domain name. (DT 995308)
In some circumstances, if the Junk-Email folder is selected for redirection on a device, and the Hide Files Messages option is set to Yes, email messages are displayed in the Messages folder instead of being hidden. (DT 962661)
If a user is associated with a BlackBerry Enterprise Server Express that is configured to use LDAP ALP search and performs a remote search for another user from the device, the user cannot view the display name that is associated with the Remote Lookup search results. (DT 916520)
The Notes field for contacts in the Public Folders Database in Microsoft® Exchange Server 2010 does not synchronize with the device. The BlackBerry Enterprise Server Express displays the "8007000e - MAPI_E_NOT_ENOUGH_MEMORY" error message in the Notes field. (DT 854487)
When you send a message from a device to a user in the same mail domain, some lines in a long signature might be appended to each other when the message is viewed in Microsoft Outlook. (DT 839591)
When you compose an email message on a device with the Hebrew language pack installed, if you select Hebrew as the language and start typing your message, then you change the language to English and type some text, and then you change the language back to Hebrew to type more text and send the email, in Microsoft Outlook the Hebrew character set changes to display from left to right instead of how it was entered from right to left. (DT 765816)
If a user sends a vCard that includes a picture as an attachment to an email message, the device does not receive the attached vCard. (DT 751035)
The BlackBerry Messaging Agent log file does not always clearly indicate the issue. For example, the message "MAPIMailbox::RIMAttachtoMAPIAttach - OpenProperty (0x80004005) failed" can occur in the log file for various reasons, but it is not always clear what the reason is. (DT 742344)
If you add and activate a user account on one BlackBerry Domain and then add the same user account to a second BlackBerry Domain without removing it from the first BlackBerry Domain, the second BlackBerry Domain starts the user account and changes the service books on the device. (DT 730081)
Workaround: Always remove user accounts from one BlackBerry Domain before adding them to another BlackBerry Domain.
After the address book lookup process notices a change to a user account, the process does not stop the user accounts and restart them. (DT 698964)
If you move the Windows® account that the BlackBerry Enterprise Server Express is using to connect to the Microsoft Exchange Server to another Microsoft Exchange Server, after some time, the health checks that the BlackBerry Enterprise Server Express completes start failing and the BlackBerry Enterprise Server Express continually restarts user accounts on the Microsoft Exchange Server that the Windows account was moved from. This can impact the flow of messages and calendar synchronization for the user accounts. (DT 686243)
Workaround: Restart the BlackBerry Messaging Agent.
If a user sends a large inline animated GIF (for example, 100KB or larger) in an HTML message, the BlackBerry Enterprise Server Express does not process the image and it does not display on the device. (DT 675818)
When a user searches for contact information on a device, the device does not display the results in alphabetical order if the sort order is determined by the first name. (DT 645112)
If a user opens a vCard attachment that uses the Shift-JIS character set on the device, the QUOTED-PRINTABLE information does not display correctly. (DT 640539)
If a user sends an email message from the device to a contact whose display name contains Korean characters, the contact name appears as the alias instead of the display name in the Sent Items folder. (DT 566821)
If a user deletes an email address for a contact with multiple email addresses and then adds the email address for the contact again later, one of the contact's other email addresses might be deleted on the device. (DT 562443)
When a user whose account is on a BlackBerry Enterprise Server Express account receives a vCard in Japanese from a user who has a BlackBerry® Internet Service account, the vCard contains incorrect characters and is unreadable. (DT 543428)
When a user files an email message into a folder in Microsoft Outlook when the device is turned off, when they turn on the device the message that they filed appears in the Inbox on the device. (DT 522100)
In an environment that includes MAPI and CDO 6.5.8147.0, the BlackBerry Messaging Agent and the BlackBerry Mail Store Service intermittently write memory dumps to their log files and the BlackBerry Mail Store Service also writes access control violations to its log file. (DT 518228, DT 396427)
When you run the IEMSTest.exe file and you receive an "Unable to find user in AD" error message, you may also receive a "No Send As permission" error message. (DT 498584)
Workaround: You can ignore the "No Send As permission" error message.
In certain circumstances, when a user uses a device to send email messages that contain HTML and rich content, the email messages do not display on the recipients' devices. (DT 403549)
If a user has a large number of folders in Microsoft Outlook (for example, 1000 folders) and you activate the user account, the BlackBerry Messaging Agent sends a packet to the BlackBerry Dispatcher that is too large. The BlackBerry Dispatcher rejects the packet and the folders are not synchronized correctly with the device. (DT 403353)
Workaround: Change the MaxUncompDataSizeBytes registry key in HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server\Dispatcher\ to a large value. Note that in certain circumstances, this workaround might not address this issue.
The BlackBerry Messaging Agent does not send messages that include .vcf file attachments that are larger than 127 KB to a device. (DT 306156)
- Click Start > Run.
- Type regedit.
- Perform one of the
- If you are running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Dispatcher.
- If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Research In Motion\BlackBerry Enterprise Server\Dispatcher.
- Create a DWORD key named MaxUncompDataSizeBytes.
- Change the value of the key to the maximum size, in bytes, of .vcf file attachments that you want the BlackBerry Messaging Agent to send to a device. The default value is 130048 bytes (127 KB).
- Restart the BlackBerry Dispatcher service.