Administration Guide

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Managing message forwarding

You can define the message forwarding settings for user accounts and groups that are associated with the BlackBerry® Enterprise Server Express. The settings control how the BlackBerry Enterprise Server Express forwards email messages from users’ email applications to their BlackBerry devices. You can also manage individual user accounts, provide support to users, control the size of the message queue, and control the load on the BlackBerry Messaging Agent to process forwarding requests. By default, email message forwarding is turned on when you add a user account to the BlackBerry Enterprise Server Express.

Users can configure message forwarding settings on their BlackBerry devices, or by using the BlackBerry® Desktop Manager or the BlackBerry® Web Desktop Manager. The settings that you define override the settings that users define.

Forward email messages to a BlackBerry device when no filter rules apply

You can configure a BlackBerry® Enterprise Server Express to deliver incoming messages to a user’s BlackBerry device when no email message filters apply to those messages.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the name of a user account.
  5. In the Messaging configuration section, click Default configuration.
  6. Click Edit user.
  7. On the Email tab, in the Email message filter rules section, click Forward email messages to the device.
  8. Click Continue to user information edit.
  9. Click Save all.

Do not deliver email messages to a BlackBerry device when no filter rules apply

You can configure a BlackBerry® Enterprise Server Express to prevent the delivery of incoming email messages to a user’s BlackBerry device when no email message filters apply to the email messages.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the name of a user account.
  5. In the Messaging configuration section, click Default configuration.
  6. Click Edit user.
  7. On the Email tab, in the Email message filter rules section, click Do not forward email messages to the device.
  8. Click Continue to user information edit.
  9. Click Save all.

Forward email messages from inbox subfolders to a BlackBerry device

You can specify which subfolders in a user's email application that the BlackBerry® Enterprise Server Express can forward email messages from. By default, a BlackBerry Enterprise Server Express forwards messages from the inbox only.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the name of the user account.
  5. Click Edit user.
  6. In the Messaging configuration section, click Default configuration.
  7. On the Email tab, in the Redirection settings section, perform one of the following actions:
    • To forward email messages from the user's inbox only, click Inbox only.
    • To forward email messages from the user's inbox and sent items folder, click Inbox and sent items only.
    • To select the folders that you want the BlackBerry Enterprise Server Express to forward messages from, click Selected folders. Click the folders that you want to forward messages from.
  8. Click Continue to user information edit.
  9. Click Save all.

Turn off email message forwarding to user accounts in a group

You can temporarily stop the BlackBerry® Enterprise Server Express from forwarding email messages to user accounts that belong to a user group (for example, if the members of the user group are out of a wireless coverage area and do not want to receive email messages during that time). When you turn off message forwarding for user accounts, users can send email messages from their BlackBerry devices, but cannot receive email messages.

Users can turn on email message forwarding on the BlackBerry device manually.

  1. In the BlackBerry Administration Service, on the BlackBerry Solution management menu, expand User.
  2. Click Manage users.
  3. Click Advanced search.
  4. In the Group criteria section, in the Specific group drop-down list, click the group you want to turn off message forwarding for.
  5. Click Search.
  6. Click Manage multiple users.
  7. Select all users.
  8. Under Device services, click Turn off redirection for selected devices.

Turn off email message forwarding to a user account

You can temporarily stop the BlackBerry® Enterprise Server Express from forwarding email messages to a BlackBerry device (for example, if a user is out of a wireless coverage area and does not want to receive email messages during that time). When you turn off message forwarding for a user account, the user can send email messages from the BlackBerry device, but cannot receive email messages.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. Click Edit user.
  5. In the Messaging configuration section, click Default configuration.
  6. In the Email services settings section, on the Redirect to BlackBerry device drop-down list, click No.
  7. Click Continue to user information edit.
  8. Click Save all.
After you finish: The user can turn on message forwarding on the BlackBerry device manually.

Turn off synchronization for email messages sent from a BlackBerry device

If you do not want a user’s email application to receive a copy of email messages that the user sends from the BlackBerry® device, you can turn off synchronization for email messages that the user sends from the BlackBerry device.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the name of the user account.
  5. Click Edit user.
  6. In the Messaging configuration section, click Default configuration.
  7. On the Services tab, in the Email services settings section, in the Save copy in sent folder drop-down list, click No.
  8. Click Continue to user information edit.
  9. Click Save all.

Turn off email message forwarding when a user connects a BlackBerry device to a computer

To manage network resources and control the number of email messages on a user's BlackBerry® device, you can turn off email message forwarding when a user's BlackBerry device is connected to the user's computer using a USB connection.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the name of the user account.
  5. Click Edit user.
  6. In the Messaging configuration section, click Default configuration.
  7. In the Email services settings section, in the Redirect when in cradle drop-down list, click False.
  8. Click Continue to user information edit.
  9. Click Save all.

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